Job Details

Senior It Consultant

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we're bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing technical support to employees. Whether it's crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you're ready for whatever the day brings. You'll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You'll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.

Configure and support Mac OS, Windows, and other various environments

Manage and support identity platforms that govern application access such as Okta and Google Workspace

Assisting with Network projects/deployments/build-outs (design + configuration)

Helping standardize and implement best networking practices across client stack

Administrating a variety of SaaS applications

Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements

Help build and maintain the IT infrastructure for various clientele based on their needs

Configure automations and tooling especially as it relates to on-boarding and off-boarding flows

Provide a high touch customer service experience to clients

Act as one of the main technical escalation points for your fellow technicians and professional services team

Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)

Perform ad-hoc duties as necessary

Bachelor's degree in a computing related discipline

8+ years of experience in an IT focused role

Expert experience with Mac OS and Windows

Strong networking background

Advanced IT Certification (Network+, Security+, etc)

Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)

Experience with Azure Active Directory, SSO, & SAML

Experience with identifying the root cause of faults or problems and resolving the root issue

Experience with compliance requirements and best practices (SOC2, HIPAA, etc)

Customer-service oriented with strong communication skills

Passion for IT as well as building relationships

Curious, self-starter, collaborative, and adaptable in an ever-changing field

Health Benefits

100% covered health, dental and vision insurance for you, 50% for dependents

Paid Parental Leave

HSA/FSA eligibility

Access to a variety of mental health programs

Compensation, Rewards & Recognition

401(k) + 4% company matching

Annual Bonus Program

Balance

Flexible Time Off

Learning & Development

Flexible certification and learning stipends and reimbursements

Culture

Biannual company retreats

Social events

Wellbeing events and programs

Extras

Home internet and mobile reimbursement

Monthly meal stipend

Commuter benefits

Onsite meals and snacks

Dog-friendly office

Interview Plan

Round 1: Phone call with recruiter

Round 2: 45 min Zoom call with IT Manager

Round 3: Onsite

45 min with Service Manager

45 min with IT Manager

30 min with Senior Clients Relations Manager