Job Details

AI Operations Manager

AI Operations Manager is to function as an internal audit / compliance oriented leader focused on operational integrity, cross department alignment, and discrepancy detection using their AI platform.

This role is best suited for a strong "internal affairs" typesomeone who is comfortable calling things out, enforcing standards, and asking hard questions when processes do not align with reality.

Core Objective The primary responsibility is to identify, investigate, and report discrepancies between:

• How work is documented and reported within the AI platform
• How work is actually executed in the real world

The goal is to bridge gaps, improve efficiency, and ensure adherence to standard operating procedures across business units.

Technology & Tools

• AI Platform: Palantir
• Access / Case Management Tool: Zendesk
• The platform was rolled out approximately one year ago
• Multiple modules exist across different business units under the broader corporate umbrella

The individual will initially focus on Residential Property Management, as that module is currently the most mature and fully developed, before expanding oversight to other business units.

Key Responsibilities

• Review and evaluate SOPs across departments and stakeholder groups
• Observe how workflows are executed in the platform vs. in practice
• Identify, document, and surface discrepancies
• Partner with department leaders and stakeholders through blended meetings
• Leverage AI to improve the questions being asked, not just the answers
• Act as an investigative, observant presence that challenges assumptions
• Serve as an advisory partner to the C-suite and key stakeholders

Over time, this role may evolve into a true people management position, but initially it will operate as an advisory / audit / compliance focused role with heavy AI involvement, including transcription and operational analysis.

Profile They're Looking For

• Curious, investigative, and efficiency driven
• Entrepreneurial mindset with "founder energy"
• Comfortable pushing back and calling out misalignment
• Strong tenure history, ideally with:
• Progression across departments within one organization, or
• Clear growth across multiple organizations
• Experience managing teams that operate through tools:
• Coaching, educating, supporting, and leading through systems
• Not stagnant or overly risk averse