Job Details

Ambient.ai is a leading physical security platform designed to prevent incidents and modernize security operations.About the RoleThe Threat Data Analysis Center (TDAC) is the monitoring hub for physical security & life safety incidents captured by Ambient.ai. Operators are responsible for reviewing and analyzing alert data, images, and videos related to access control, life safety, or other security incidents. In this role, operators perform AI‑assisted alarm monitoring and data verification, working with internal and external teams, and must ensure that all actions are taken in a timely manner and documented appropriately.Day and Night Shifts availableWhat You'll DoRespond promptly across all communication channels, including Slack, email, phone, and other platformsReview and validate physical security alerts in real time, documenting findings, escalating issues, and identifying patterns to improve product performance and workflowsAnalyze security incident data to detect potential threats, anomalies, and vulnerabilitiesMonitor and respond to alerts and notifications across all systems to ensure timely and effective incident handlingCollaborate with cross‑functional teams to support operational continuity and incident resolutionDocument incidents clearly and accurately using appropriate tools and systemsPartner with engineering teams on data collection, annotation, and product testing effortsWhat You'll BringExcellent oral and written communication skillsExcellent analytical and problem‑solving skillsWorks well in a team environment as well as independentlyAble to communicate effectively between internal and external teamsWillingness and ability to learn new technical skills required to execute procedures and communications properlyAbove‑average computer proficiencyStrong analytical and problem‑solving capabilitiesAbility to multitask while remaining detail‑orientedWilling to sit for extended periods while maintaining a laser focus on acknowledging alertsBe willing to work flexible shifts throughout the week, but all efforts will be made to accommodate consistent shift schedulesWhy Join UsWe are creating an entirely new category within a 120+ billion‑dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possibleWe have an impressive customer roster of F500 companies, including Adobe, SentinelOne, and TikTokYou'll receive everything you need to hit the ground running, including cutting‑edge equipment and branded gearEnjoy a full range of opportunities to connect with your awesome co‑workersEqual Opportunity Employer. Ambient.ai is a proud Equal Opportunity Employer. Ambient.ai does not unlawfully discriminate on the basis of race, color, religion, sex, gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient.ai is an E‑Verify participant.#J-18808-Ljbffr