Job Details

Were looking for a Systems Lead who will serve as a technical partner and Ashby expert-someone who can confidently configure, audit, and train on Ashby and connected recruiting tools, while collaborating with our current system owner to scale best practices and adoption.

You'll help maintainand optimize recruiting systems, ensure data integrity, and translate technical changes into clear, actionable workflows for the broader team.

This role blends hands-on system administration with enablement and change management, making it ideal for someone who loves solving technical problems while helping people use tools better.

In This Role, You Will

System Administration & Governance

• Partner with the existing Ashby owner to manage system configuration, workflows, automations, and integrations.
• Independently handle advanced configurations, reporting, permissions, and workflow changes.
• Support governance enforcement (naming conventions, data entry standards, sourcing attribution, access controls).
• Coordinate with PMs and system owners on new feature rollouts, user testing, and documentation updates.
• Contribute to roadmap planning by identifying opportunities for efficiency or automation.
  
  

• Conduct regular data audits across Ashby and connected tools to ensure consistency and completeness.
• Partner with Analytics to validate reporting fields and data pipelines.
• Support compliance and privacy efforts (EEO, OFCCP, GDPR), ensuring clean data entry practices.
• Build and maintain guardrails or dashboards that flag data hygiene issues before they escalate.
  
  

• Collaborate with the Enablement PM to design and deliver system training for recruiters and coordinators.
• Deliver live sessions and create asynchronous materials (Looms, guides, quick references) for system best practices.
• Identify common system pain points and surface them to Enablement for targeted retraining.
• Co-own the onboarding experience for new recruiting team members from a systems-access and workflow perspective.
  
  

• Act as Tier 2 escalation for Ashby and recruiting system issues.
• Manage support requests via Slack or Jira, triaging and resolving issues independently when possible.
• Partner with IT and vendors to troubleshoot complex system or integration issues.
• Track recurring requests and propose fixes to reduce future manual intervention.
  
  

• Partner with RecOps PMs and system owners to implement, test, and QA automations or optimizations.
• Translate operational needs into system-side changes or automation logic.
• Track automation reliability and usage, surfacing patterns or improvements.
  
  

• Stay up-to-date on Ashby product updates, sharing relevant insights with the systems and enablement teams.
• Proactively recommend process or configuration improvements based on system data and user feedback.
• Help maintain documentation, change logs, and process maps for all recruiting tools.
• Act as a collaborative peer to system owners, working in tandem rather than in hierarchy.
• This role is based in San Francisco and requires being in-office 3 days per week.