Job Details

A company is looking for an IT Specialist II to provide remote operational support services.Key ResponsibilitiesProvide remote telephone-based Call Center / Help Desk / Service Desk support servicesOwn, track, troubleshoot, and resolve IT incidents and service requestsEstablish and maintain communication with technology customers regarding their requestsRequired QualificationsHigh school diploma or equivalent required; Bachelor's Degree preferred2+ years of experience in an IT Service/Help Desk support environmentOffice 365 Support experience requiredCompTIA A+ Certification required within 90 business days of hirePublic Trust Clearance eligibility as a US Citizen or Legal Permanent Resident for 3 years