Job Details

A leading tech firm is seeking an Escalation Manager to manage critical customer issues and lead cross-functional teams. The ideal candidate will have over 9 years of technical support experience and a proven track record in incident management and customer relations. Responsibilities include engaging with clients, driving operational excellence, and leading retrospective meetings to enhance service delivery. This role requires strong communication skills and the ability to work in a dynamic environment while maintaining high levels of customer satisfaction.#J-18808-Ljbffr