Job Details

Position: NPI Program Manager - Innovation

Location: Hybrid in Burlingame, CA

Hourly Range: $55 - 65.00/hr with 15 days of PTO + Sick Days

Openings

1

Interview Process: 2 round interview

Duration: 1 year with extensions for additional 18 months

Required Skills & Experience

• 5+ years of experience in program management working with NPI and Product Launches

• Proven experience driving execution for new product launches or market expansions.

• Strong operational mindset with a focus on readiness, execution, and delivery.

• Demonstrated ability to lead complex, cross-functional programs without direct authority.

• Experience working with global teams and managing global launches.

• Experience supporting new physical products and/or software/service offerings.

• Background working closely with post-sales support, CX, or service organizations.

• Familiarity with NPI launch playbooks, operational readiness frameworks, or scaled launch models.

Nice to Have Skills & Experience

• Experience building out business requirements

Job Description

We are seeking an experienced NPI Program Manager to support global new product introductions and market expansions. This role is highly execution-focused and centered on operational readiness, cross-functional coordination, and disciplined delivery against established launch playbooks.

The ideal candidate has led new product launches—physical products and/or software/service offerings—and thrives in complex, cross-functional environments. This role partners closely with product, engineering, marketing, sales, and post-sales organizations to ensure launches are operationally sound, scalable, and ready for customers worldwide.

Key Responsibilities:

• Lead execution for new product introductions (NPI) and launches into new global markets.

• Drive operational readiness for launches, ensuring all required playbooks, processes, and enablement are in place prior to launch.

• Manage detailed program plans, milestones, dependencies, risks, and launch readiness criteria.

• Ensure launches meet quality, timing, and scalability requirements.

• Partner with internal teams responsible for defining service and support strategy for new products.

• Translate service strategy into executable delivery plans across post-sales organizations.

• Ensure post-sales support environments are launch-ready (strong plus for candidates with prior post-sales or support experience).