Job Details

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer complaints and issues in a timely and professional mannerProvide information about products and servicesProcess orders and returnsUpdate customer information in the systemProvide feedback to management regarding customer complaints and issuesWork closely with other departments to ensure that customer service goals and objectives are metQualificationsBachelor's degree in English or any related field.English proficiency at C1/C21-2 years of experience in a customer service roleStrong verbal and written communication skillsStrong customer service skillsAbility to multitask and prioritizeStrong problem-solving skillsProficient in relevant computer software and toolsAbility to work well under pressure and meet deadlinesFlexible to work onsite, hybrid, or remotelyExperience in customer service or sales is a plus.By applying, you agree that we may create a profile for you on Simera to continue your application#J-18808-Ljbffr