Job Details

Job Order: Patient Care Coordinator (PCC)

Location: Walnut Creek, CA 94598

Schedule: Part-Time (Transitioning to Full-Time in July)

Hours: 3 days/week, 8:30 AM - 1:30 PM (flexible days)

Pay Rate: $30-$35/hour

Position Overview

We are seeking an energetic, personable, and customer-service-driven Patient Care Coordinator (PCC) to join a collaborative and growing medical team in Walnut Creek. This role will begin as part-time with a clear pathway to full-time hours in July as clinic volume increases.

The PCC plays a vital role in supporting both physicians and clinical staff, ensuring seamless coordination of patient care and daily operations. This is primarily an administrative position; however, flexibility is key, as the PCC may assist with back-office clinical responsibilities when needed.

Team Structure

Each physician is supported by:

• 1 Medical Assistant (MA)

• 1 Patient Care Coordinator (PCC)

This team-based model ensures high-quality patient care, efficient communication, and smooth clinic operations.

Key Responsibilities

• Provide administrative support to physicians and Medical Assistants

• Coordinate communication between patients, providers, hospitals, and external partners

• Handle prior authorizations (including urgent/stat requests) daily - must be comfortable managing this independently

• Monitor and respond to physician communications (messaging/text platforms)

• Manage scheduling requests from referring providers

• Conduct patient outreach for follow-ups and appointment coordination

• Track and manage tasks using internal systems

• Maintain detailed documentation for continuity of care

• Draft and send professional communications (emails, messages, etc.)

• Support clinic workflow and assist MAs with:

• Rooming patients

• Charting

• Procedural support

• Utilize EMR systems and clinic technologies efficiently

Qualifications

Required Skills & Attributes:

• Strong patient-service mindset and professionalism

• Excellent communication and interpersonal skills

• Highly organized with the ability to multitask effectively

• Comfortable working in a fast-paced, team-oriented environment

• Confident communicating with physicians, patients, and vendors

• Proactive, adaptable, and eager to learn

• Ability to compose professional emails

• Prior authorization experience is REQUIRED, with the ability to manage requests confidently and independently

Preferred Experience:

• Medical office or healthcare front-office experience

• Familiarity with EMR systems

Education/Certifications:

• Not required; healthcare-related certifications are a plus

Compensation & Benefits

• $30-$35/hour

• 3 weeks PTO

• Medical benefits available after 90 days

• 401(k) with 3% employer match

Growth Opportunity

This position is expected to transition to full-time in July as patient volume increases, offering long-term growth within the organization.

Culture & Environment

This team prioritizes:

• Collaboration and open communication

• Continuous learning and professional development

• Inclusive team input on clinic operations and patient care

Why Join?

This is an excellent opportunity for someone who enjoys working with people, staying organized, and contributing to a supportive and growing healthcare team. The role offers both immediate impact and future growth potential.

Pay Details: $30.00 to $35.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.