Job Details

Title: Resident Services Coordinator

Location: Mission District & South Park, San Francisco, CA

Pay

$26-29 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Contract Length: 3-6 months, contract-to-hire

About our client:

Addison Group is partnering with a mission-driven affordable housing organization dedicated to supporting residents through community-based services, housing stability programs, and resource connection. This organization serves diverse populations across San Francisco and is seeking a proactive, dependable professional to join their team.

Job Description:

The Resident Services Coordinator (RSC) provides direct support, advocacy, and case management services to residents, with a focus on housing stability, community engagement, and access to critical resources. This role requires a hands-on, action-oriented individual who can build strong relationships, take initiative, and maintain consistent, reliable performance in a dynamic environment.

Key Responsibilities:

• Provide resident support through case management, including intakes, assessments, service plans, and ongoing follow-up
• Connect residents to community resources such as healthcare, public benefits, and social services
• Plan and facilitate workshops, events, and community programming
• Support housing stability by addressing lease-related concerns and assisting with conflict resolution
• Conduct wellness checks and provide advocacy for residents
• Build and maintain partnerships with local nonprofits and service providers (especially within San Francisco)
• Manage office hours, including both walk-ins and scheduled appointments
• Lead group meetings and effectively manage group dynamics
• Maintain accurate case notes, reports, and documentation in compliance with program requirements

Qualifications:

• Bachelor's degree in Sociology, Human Services, or related field (or equivalent experience)
• ~2+ years of experience in case management, community services, or a related field
• Strong interpersonal and communication skills with the ability to engage diverse populations
• Highly reliable with a strong work ethic, consistency, and professionalism
• Ability to take initiative and work independently in a fast-paced environment
• Strong organizational and problem-solving skills
• Knowledge of community resources and public benefits (San Francisco experience preferred)
• Proficiency in Microsoft Office; experience with case management systems is a plus
• Bilingual (Spanish/English or Cantonese/English) highly preferred

Additional Details:

• Ideal candidates may come from backgrounds in teaching, family resource centers, youth services, or adult education
• Open to recent graduates with ~2 years of experience who demonstrate strong initiative and leadership potential
• Role requires strong boundaries, emotional intelligence, and the ability to balance empathy with accountability
• For SRO environments: must be confident, resilient, and able to work with individuals who are homeless or formerly homeless
• Candidates should be comfortable managing challenging situations, enforcing rules, and maintaining professionalism
• References will be required and should speak to reliability, consistency, and work ethic

Perks:

• Opportunity to make a meaningful impact in the community
• Work with a collaborative, mission-driven team
• Gain hands-on experience in case management and community programming
• Develop strong relationships with local organizations and service providers
• Build valuable experience working with diverse populations in San Francisco