Job Details

Salesforce Service Cloud Engineer

SF Bay Area, CA (Remote)

Robinhood

Fulltime

Please submit profiles who worked on Service Cloud implementation, not a plain Salesforce developer

Skills requirement

• Salesforce Service Cloud integration, configuration and administration expertise
• Good overall understanding of Service Cloud architecture, Salesforce object model, and underlying database modeling
• Integration expertise with Restful API's
• Experience in configuration with
• Case Management
• Rerouting
• Prioritization
• Re-assignment
• Business rules and workflow
• Building macros
• Experience with Salesforce administration and deployment
• Experience building metrics and dashboards
• Salesforce developer certification is required, other certifications are highly desirable