Job Details

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.Key ResponsibilitiesGuide emotional conversations regarding end-of-life and quality-of-life care for petsEngage in positive interactions and answer a high volume of customer service callsGather and document pet medical information while adhering to performance standardsRequired Qualifications, Training, and EducationExperience in high call volume customer service or call center environmentsAbility to quickly learn custom software and various online toolsMust have a wired Ethernet connection; satellite internet and hotspots are not supportedMust attend a mandatory 4-week intensive training program at the start of employmentAbility to sit for extended periods and lift up to 15 pounds