Job Details

A company is looking for a Care Advocate (Bilingual Desired).Key ResponsibilitiesConduct telephonic outreach to complete Welcome Calls, member satisfaction surveys, and Health Risk Assessments (HRAs)Educate members on accessing benefits and engage them in Care Management programsTriage inbound calls from members and refer them to appropriate staff as neededRequired Qualifications, Training, and EducationThree (3) years in administrative, customer service, or patient services coordination in a healthcare setting requiredOne (1) year as a Medical Assistant or related field preferredCertification through an accredited medical assistant program or related certification preferredWorking knowledge of medical terminology and electronic medical records preferredAbility to speak Spanish preferred