Job Details

About the Team The Fraud team is looking for a Strategy & Operations manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You'll specifically be focused on creating our strategy around New Business Verticals and International Markets. You'll grow familiar with our three audiences - Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud. You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term.

Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

About the Role You are a data-driven, truth seeker, strategic operator. You combine business context and analytics to take a problem area and implement a customized solution, while bringing others along in their thinking and creating leverage through their own teams and collaboration within the broader company. Sound like you? Read on... You're excited about this opportunity because you will... Establish the strategy of DoorDash's approach to fraud

• work on the products, pricing and strategy needed to create the market-leading subscription business Analyze fraud vectors across DoorDash's platform

• complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve to improve the experience of good users Influence and engage across the company

• partner with the product, engineering, and analytics teams to establish goals and build strategic programs Lead a team of high performers, driving their engagement, growth, and results Improve through experimentation

• Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth Work with internal and external partners to review chargeback dispute strategy We're excited about you because...

• 6+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience; high-growth or subscription business experience
• Experience leading large projects, hitting goals, and succeeding in a team environment Problem solving and analytical skills, including proficiency in SQL and Expertise in Excel (can maintain complex spreadsheets/sheets) Direct people leadership experience