Job Details

Job Title: Customer Service, AssociateDuration: 12 monthsLocation: Remote - Onsite presence required 1 - 2 times per monthThe assignment is remote and expected to go onsite at OGO 1-2 times per month. A laptop will be issued. Calls are made via MS Teams and a headset will be required for calls to be provided by the supplier. With the manager prior approval internet expense for a predetermined amount can be submitted monthly.Top Things Looking ForCustomer service skills and prior experience idealDetailed orientedCommunication skills and reliablePosition SummaryEstablish and maintain customer accounts. This includes implementing contracts and customer services agreements, ensuring accurate and timely billing, establishing quality controls, and providing ongoing customer/client feedback. This role supports the client's mission of helping customers access programs that improve affordability and financial stability. Maintain quality standards and follow established procedures for customer outreach.QualificationsExcellent communication skillsAbility to work in a team environmentDemonstrated problem solving skills and demonstrated empathy, patience and professionalism while supporting customers, particularly those who are vulnerable and experiencing financial hardship.Ability to remain flexible and adaptable in fast paced environment where priorities and program needs may evolve.Strong listening skills and customer centric mindset.Ability to communicate complex information clearly while maintaining respectful tone.Desired QualificationsKnowledge of standard software (MS Word, Excel and Access)#J-18808-Ljbffr