Job Details

Working At Runway

We're early, so you'll have an opportunity to shape not just our product, but the company itself: who we work with, and how we work together.

We strive to be clear in our communication and over-communicate by default.

We're remote-first, so you can work from anywhere in North America. However, we also believe in the value of face-time to solve really hard problems, so we:

• Meet together as a company every quarter in our San Francisco office.
• Open up offices in places with many teammates (we currently have offices in SF and NYC).
• Make it easy to fly out and meet together.

Below are the values we share as a team, so if you like these, you'll enjoy working here.

Our Values

• Give a Shit: Giving a shit can't be taught. It's an inner drive that compels you to do what's right and do it well. Have passion, take pride, and care deeply about your impact.
• Create Clarity: Cut through ambiguity and reveal the truth. Start with why, then answer how and what. Treat problems like puzzles, dig deeper, and find the right path.
• Build Trust: With trust, it's safe to take risks. We get there by being open, honest, and accountable. Actively listen, speak your mind, and consistently show up.
• Raise the Bar: Scrap the status quo and push yourself to create something that wows. Get others excited to do the same. Iterate, elevate, and don't stop moving forward.

What You'll Do

• Leading customers through implementation, onboarding, and adoption, ensuring their success from setup through scale.
• Conducting 2-4 high-impact customer sessions daily, including hands-on modeling and training calls.
• Building and refining financial models - forecasts, balance sheets, income statements, and scenario analyses.
• Partnering with internal product and success teams to continuously improve Runway's onboarding experience.
• Measuring and driving outcomes like time-to-value, customer retention, and user independence.

You'll Love This Role At Runway If You Have

• Finance & Technical Expertise
• Deep understanding of financial statements, forecasting, and scenario analysis.
• Comfort working with SQL and structured data.
• Experience in SaaS onboarding, consulting, or FP&A roles.
• Familiarity with tools like HubSpot, Notion, and Runway.
• Soft Skills
• Exceptional communication and relationship-building abilities.
• A problem-solving mindset with strong analytical instincts.
• Ability to prioritize and adapt in a dynamic, fast-moving environment.

How You'll Be Measured

• Speed to Value: How quickly customers realize measurable impact.
• Retention & Engagement: Long-term relationships built on trust and results.
• Customer Independence: Clients who confidently operate their own models.

Note To Founders

At Runway, our commitment to our mission goes hand in hand with our dedication to cultivating the next generation of entrepreneurs. Around 10% of our team members have been founders themselves, and several early employees have successfully exited to start their own ventures - some backed by our founder Siqi Chen, who has invested in over 200 startups to date.

By stepping into this role, you'll help shape and grow an array of customer businesses, gaining firsthand insights into diverse operational strategies, monetization models, and long-term vision planning. Paired with our open and transparent culture, Runway offers a uniquely supportive environment for those aspiring to launch their own company in the future.

The base salary range for this full-time position is $150,000-$190,000 + generous early employee equity + benefits. The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed in this posting reflect the base salary only, and do not include equity or benefits.