Job Details

Position DescriptionEnFin's Operations & Maintenance Analyst focuses on remediating orphaned solar customers impacted by out-of-business installers, leading remediation efforts to ensure timely and effective resolution of customer issues and providing exceptional customer experience. The O&M Analyst develops and manages relationships with alternate installers (O&M partners) to mitigate customers' concerns and achieve Permission to Operate (PTO) from the utility; acting as liaison between all parties to meet regulatory, utility, HOA, AHJ and NEC code requirements for successful project completion.Location: Office in Irvine, CA; San Francisco, CA; Santa Clara, CA or Teaneck, NJ. Remote may be considered in exceptional cases.ResponsibilitiesDesign & implement an interconnection process where Enfin can take over the processing of the interconnection application on behalf of the installer.Map out and deliver interconnection timelines and process for each utility that we have active customers.Oversee utility relationships to deliver timely PTOs while working collaboratively with utility representatives.Develop and maintain productive relationships with our O&M partners & regulatory stakeholders for sustainability and successful project/customer mitigation.Manage a pipeline for our O&M partners to ensure projects are completed within the standards of our customers' expectations, satisfaction and adherence to Service Level Agreements (SLA) and Service Level Objectives (SLO).Lead project remediation efforts for orphaned solar customers, ensuring timely and effective resolution of customer concerns.Investigate and resolve customer complaints, concerns, and issues related to solar system installation, maintenance, and performance.Serve as the primary point of contact for customer-facing teams, providing regular updates and ensuring transparent communication throughout the remediation process.Perform outbound calls to O&M partners to handle the complaint process to the customer's desired resolution.Develop and maintain databases and spreadsheets.Analyze data related to customer issues, remediation efforts, and system performance to identify trends and areas for improvement.Ensure compliance with company policies, industry regulations, and relevant laws.Follow-up on inbound calls or emails to positively manage both our customers and business partners' relationships.Schedule regular meetings, discussions, and teleconferences to strengthen the relationship with our O&M partners.Address any customers' concerns or escalations promptly, professionally, and accurately.Raise any business partners' concerns to the Ops Leadership team promptly.Review and analyze our O&M partners' performance and behavior to address potential risks.Identify opportunities for business growth in our Ops Leadership team.Review loan documents, PV designs and installation contracts for accuracy and completeness.Perform fraud verification activities to ensure the validity of PII.Required QualificationsA bachelor's degree in business or related field with a minimum of 5+ years of professional work experience, including 4+ years with B2B2C in the solar industry, particularly in O&M, customer service or operations.Experience with project management tools and methodologies, engineering, utility requirements and installation requirements.Solar industry operations experience in PPA/leases and/or loans, PMP or other project management experience, and utility experience; strong knowledge of utility regulations and tariffs.Strong analytical and problem‑solving skills.Ability to work independently and collaboratively as part of a team.Extensive understanding of solar system design, engineering & utility requirements, production, installation and maintenance.Develop and implement remediation plans for O&M issues.Strong written and oral communications including negotiation skills.Perform production and utility bill analysis, ROI investigation.Ability to influence and direct third‑party providers to execute and remediate projects in a timely and cost‑effective manner.Demonstrated track record of successfully working on multiple projects and activities simultaneously; ability to work effectively under pressure, meet strict deadlines and complete assignments with little oversight.Excellent time management and prioritization; enjoys operating in a dynamic and fast‑paced environment.Identify areas for process improvement and present solution proposals to Ops Leadership.Ability to manage multiple stakeholders and priorities, collaborating with compliance, O&M providers and cross‑functional teams.Advanced working skills set with Salesforce, Tableau and MS Office (specifically Excel and PowerPoint), including advanced Excel formulas (VLOOKUP, IF statements, pivot tables).Ability to interpret complex regulatory and tariff documents.Strong understanding of utility corrections and kickbacks and track record of successful mitigation.Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquarters: Irvine, California.Salary RangeThis target salary range is for CA positions only and should not be interpreted as an offer of compensation.#J-18808-Ljbffr