Job Details

Remote Customer Service RepresentativePharmacy Benefit Manager (PBM)4-Month Contract-to-Hire (Long-Term)Start Date: April 27, 2026Pay: $19.93/hour (weekly pay)Location: Work-From-Home (open to all states except CA, AZ, NY, and MI)About The RoleA pharmacy benefit manager (PBM) is hiring Customer Service Representatives to support members with questions related to their prescription benefits. This is a fast‑paced, customer‑focused role where empathy, accuracy, and efficiency are essential. You'll work directly with members to resolve issues, answer benefit questions, and deliver a positive service experience.What You'll DoHandle approximately 30–50 inbound calls per day, with some email supportAssist members with questions regarding prescription benefits and coverageResearch and resolve issues using healthcare systems and internal toolsIdentify customer needs, resolve concerns, and clearly explain solutionsDemonstrate strong active listening skills and empathy on every interactionMeet performance metrics including QA scores and average handle timeFollow all call center policies, procedures, and rules of conductWhat We're Looking For2+ years of call center experience (medical or insurance experience preferred)Strong communication skills with a customer‑first mindsetComfortable working in a metrics‑driven environmentTech‑savvy with working knowledge of email, Excel, and WordAbility to handle confidential and sensitive information with discretionTraining & ScheduleTraining: 4 weeksTraining Schedule: Monday–Friday, 9:00 AM – 4:00 PM CDT (less than 40 hours/week)Shifts: Assigned upon job offerPost-Training Schedule: This role offers a set schedule of 8‑hour shifts between 7:00 AM–10:00 PM CDT, Monday–Saturday, with split days off, including one guaranteed Sunday off.Job Type & LocationThis is a Contract to Hire position based out of San Antonio, TX.Pay And BenefitsThe pay range for this position is $19.93 - $19.93/hr.RequirementsEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long‑term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in San Antonio, TX.Application DeadlineThis position is anticipated to close on Apr 13, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.#J-18808-Ljbffr