Job Details

Principal, Technical Program Management (Research & Development)Remote – United StatesAbout the RoleTwilio is the world's leading customer engagement platform. We are looking for a Principal, Technical Program Management to direct a portfolio of strategic, complex, multidisciplinary programs that accelerate R&D business impact. The role involves setting program strategy, leading cross‑org technical programs, managing program lifecycles, and collaborating with engineering and product leadership.ResponsibilitiesLead high‑impact, cross‑org technical programs spanning multiple products and platforms.Define and drive execution strategy, governance models, and integration approaches for large‑scale initiatives.Align cross‑org delivery and dependencies, proactively surface trade‑offs and resourcing gaps.Collaborate with senior engineers and architects on technical approach and risk.Establish ownership models and navigate conflicting priorities.Ensure platform‑wide non‑functional requirements are integrated and validated before launch.Build durable program mechanisms: operating cadences, reporting standards, readiness dashboards, etc.Qualifications10+ years of experience managing technical projects in software engineering.Proven program leadership delivering large‑scale technical programs across multiple organizations.Technical fluency to engage deeply in architecture and integration discussions.Influence without authority, building relationships across boundaries.Strong communication and executive‑ready narrative skills.Resilience in ambiguity, maintaining productivity during change.Execution rigor with enforceable mechanisms for high‑velocity delivery.Bachelor's degree in Computer Science, Engineering or related field or equivalent experience.Master's degree in CS, Engineering or related field (preferred).5+ years of program management at hyperscaler or Fortune 100 cloud/software/infrastructure companies.Experience in telephony, email, messaging, social media, or other electronic communications.LocationRemote, based in the United States.CompensationBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120.00 – $213,900.00Based in New York, New Jersey, Washington State, or California (outside the San Francisco Bay area): $181,200.00 – $226,500.00Based in the San Francisco Bay area, California: $201,280.00 – $251,600.00May be eligible for equity plan; benefits include health insurance, 401(k), paid sick time, paid personal time off, paid parental leave.What We OfferCompetitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more. Offerings vary by location.Equal Employment OpportunityTwilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.#J-18808-Ljbffr