Job Details

Hospital Assistant IIIUnder the supervision of the UCSF Health Nurse Manager and guided by the policies and procedures of Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients at UCSF Health Stanyan and Hyde Ambulatory Clinics. The Hospital Assistant III is primarily responsible for members of their primary care or multi-specialty teamlet and provides back-up support to other teamlets. This role plays a critical part in the patient experience by optimizing clinic flow, conducting patient outreach, and working collaboratively with the team to create a patient-centered environment. This position floats between the front and back office, performing both clerical and clinical duties. Work includes a variety of personal care and nursing care procedures to support positive care outcomes. The Hospital Assistant III performs assigned patient care and laboratory procedures in support of services provided within the practices and is required to assist in all practice functions, including front and back office operations. The Hospital Assistant III consistently projects a professional and courteous demeanor, maintains high service standards, and complies with Medical Center House and Telephone Standards. Flexibility is required to cover multiple UCSF Medical Center primary care and multispecialty clinic sites.Key ResponsibilitiesPerform routine clinical functions, including:Vital signs, height, weight, and pain screeningAllergy verification and medication reconciliationDocumentation of chief complaints and screening questionsSocial history, medical/surgical and family historyAnnual health screeningsSigning established protocols and pending care gapsUpdate HCM banner; carry out orders; provide After Visit Summary (AVS); schedule follow-up appointments; discharge patientsDocument interpreter use and coordinate interpreter services (in person, video, or phone)Administer injectable vaccines upon successful completion of UCSF-specific medication administration requirements and verification with providerParticipate in daily huddles and monthly leadership roundsPrepare patients for exams and procedures; assist nurses and providersPerform instrument processing procedures and maintain required logsAssist in complex medical procedures and complete required competenciesAct as chaperone as neededTransport patients safely as directedMonitor patient flow in and out of clinicUtilize ambulatory non-provider protocols to order and sign FIT kits, GC/CT, mammograms, monofilament foot exams, multistix, and urine pregnancy testsObtain specimens and perform point-of-care testing, including QA/QC and EKGsPerform phlebotomy for pediatric, adult, and geriatric patientsMaintain required logs (e.g., temperature, disaster cabinet, crash cart)Complete referrals and obtain insurance authorizations for medicationsAssist providers with patient communicationsEnsure medication cabinets remain lockedComply with infection control, safety, administrative, and clinical practice policies, including TJC/Title 22 requirementsComplete annual competency testingPatient Flow & CommunicationOrganize activities to maintain effective patient flowCommunicate with patients and families via phone, verbal interaction, written reports, MyChart, and APeX InBasket messagingRetrieve and utilize electronic chart information (labs, appointments)Screen telephone calls, route messages appropriately, and follow practice procedures for missed appointmentsCommunicate provider delays and service issues; make waiting room announcements when delays exceed 30 minutesShare pertinent information with health team members and escalate concerns appropriatelyAssist patients with issues and complaints using conflict management skillsDemonstrate professionalism in appearance, demeanor, and communicationAdministrative & Operational SupportMaintain clean, stocked exam rooms, labs, and nursing stationsOrder and maintain supplies; maintain lab equipmentReview lab logs and print results as requestedSchedule complex procedures and coordinate patient servicesSchedule established patient appointments in APeX according to provider productivity standardsMaintain confidentiality of medical recordsCover APeX in-baskets and phone messages for absent team membersParticipate in quality improvement and customer service initiativesAdhere to cleaning, disinfecting, and infection control proceduresUphold PRIDE values (Professionalism, Respect, Integrity, Diversity, Excellence) and AIDET communication standardsService Excellence & Work EnvironmentDemonstrate service excellence consistent with UCSF Medical Center standardsExhibit teamwork and professionalism in all interactionsAdhere to privacy, confidentiality, and security policies related to Protected Health Information (PHI)Maintain a neat, orderly, and safe work environmentReport unsafe conditions and protect physical environment and equipmentOther ResponsibilitiesPerform other duties as assignedAssist in other departments as necessaryMaintain compliance with state and regulatory body policiesDemonstrate accountability for departmental standards and expectationsQualificationsRequired QualificationsMinimum of one year of experience as a Medical Assistant in a medical practiceCurrent American Heart Association BLS/CPR certificationPreferred QualificationsCertification from an approved Medical Assistant program or an equivalent combination of training and experiencePhlebotomy certification (CPT)Experience using Epic (APeX) electronic health record systemFamiliarity with immunization schedules and recommendationsPrior experience in internal medicine, geriatrics, or family medicineExperience working in a medical, hospital, or clinic environmentFluency in Spanish or Chinese (spoken, read, and written)Experience with disease registries, data collection, and basic data analysisAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellencealso known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equityboth in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: