Job Details

• Role: Project Manager - Collections Strategy
• Location: San Francisco, CA
• Type: Hybrid (2-3 days / week from office)
• Compensation: Up to $150k base + 15% bonus + benefits

Role and Responsibilities:

As the Collections Strategy Project Manager, you will lead the design, testing, and optimization of end-to-end collections and recoveries strategies across early and late buckets. You'll combine analytics, experimentation, and partnerships with operations and vendors to lift right-party contact (RPC), increase recovery rates, reduce roll-forward, and lower unit costs—while shaping a digital-first engagement model. This role is client-facing and requires comfort engaging senior stakeholders and leading cross-functional teams to design strategies.

• Serve as the main client contact, engaging with senior stakeholders.
• Design and optimize collections strategies across channels and segments.
• Track key metrics (RPC, recovery rates, roll rates) and recommend improvements.
• Oversee policy changes, test new approaches, and monitor market trends.
• Partner with operations and vendors to execute strategy and drive results.
• Lead analytical projects and coordinate with offshore teams for delivery

Candidate Profile:

• 5+ years of experience in Collections strategy, along with consulting, solution design and client management
• Hands on experience in SQL, Python
• Policy optimization and experience with Banks / FinTechs
• Unsecured lending expertise (Acquisitions/Underwriting)
• Excellent communication, presentation and story building skills in a consulting setup
• Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
• Demonstrable leadership ability, superior problem solving and people management skills