Job Details

Please review the details below:

Job Title- Customer Service Associate (Spanish)

Job Location – Oakland, CA 94612 - Remote

Duration- 12+ months contract with possible ext.

TOP THINGS LOOKING FOR:

Customer service skills and prior customer service experience ideal, detailed oriented, communication skills, and reliable.

Position Summary

Establish and maintain customer accounts.

This includes implementing contracts and customer services agreements, ensuring accurate and timely billing, establishing quality controls, and providing ongoing customer/client feedback.

This role supports client's mission of helping customers access programs that improve affordability and financial stability.

Maintain quality standards and follow established procedures for customer outreach.

Qualifications

Excellent communication skills

Ability to work in a team environment

Demonstrated problem solving skills

Demonstrated empathy, patience and professionalism while supporting customers, particularly those who are vulnerable and experiencing financial hardship.

Ability to remain flexible and adaptable in fast paced environment where priorities and program needs may evolve.

Strong listening skills and customer centric mindset.

Ability to communicate complex information clearly while maintaining respectful tone.

Desired Qualifications

Knowledge of standard software (MS Word, Excel and Access)