Job Details

Overview

• Support daily office operations for a fast-paced refrigeration service company
• Coordinate between customers, technicians, and internal team
• Ensure smooth scheduling, communication, and billing processes

Key Responsibilities

Customer Communication

• Answer phones, emails, and service requests
• Provide updates on job status, scheduling, and timelines
• Handle basic customer inquiries and route issues appropriately
• Onboard new customers

Assist with Dispatch & Scheduling

• Schedule service calls based on urgency, location, and technician availability
• Coordinate technician routes to improve efficiency
• Adjust schedules in real time as priorities change

Invoicing & Admin

• Prepare and send invoices accurately and on time
• Review work orders for completeness before billing
• Assist with data entry, job tracking, and record keeping

Qualifications

• 1–3 years in office admin, dispatch, or customer service
• Strong organization and multitasking skills
• Clear and professional communication
• Comfortable with scheduling software and basic office tools
• Experience in HVAC, refrigeration, or service industry (preferred)

Key Traits for Success

• Detail-oriented and proactive
• Able to manage multiple priorities at once
• Calm under pressure in a fast-moving environment
• Team-oriented with strong follow-through