Job Details

Server

Share Apply Full-time Part-time $17.75 - 40.00 per hour

Benefits:

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides birthday gift and celebration

The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift
• Ability to balance serving tray when transferring for food order
• Ability to stand and walk continually throughout an eight-hour shift
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine
• Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate dining room, kitchen and other facility areas
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education / Qualifications:

• California Food Handler Certificate
• Previous server experience is preferred
• Fluent in English / Preferred languages: Mandarin and Spanish

Responsibilities:

• Ensure that all guests are greeted in a timely, friendly, and professional manner
• Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest's needs prior to them asking
• Maintain in-depth menu knowledge to answer questions and make order suggestions and ensure customers are able to navigate the menu system
• Deliver food, beverages, condiments and other as requested by customers
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen
• Provide relevant and exceptional service to customers to ensure their satisfaction
• Be a team player, assisting co-workers whenever needed to ensure customer satisfaction.
• Prepares customers checks and collects payments.
• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
• Performs other related duties as assigned.

Requirements:

• Excellent interpersonal and customer service skills
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
• Well-organized with ability to take and place food and beverage orders accurately
• Ability to operate point-of-sale systems
• Obtain the California Food Handler Certificate