Job Details

Summary

• Provide end-user IT support, including:
• PC provisioning via Microsoft Intune
• Hardware maintenance and internal component swaps
• Software and network troubleshooting
• Videoconferencing setup and support
• Deliver user training on firm software and document scanning procedures
• Manage IT assets and inventory
• Coordinate technology needs for attorneys traveling internationally
• Ensure compliance with firm technology and security policies
• Perform system updates and occasional after-hours work
• Assist with physical tasks such as server and equipment installation

Ideal Candidate

• 5+ years of IT support experience (professional services environment preferred)
• Strong problem-solving skills and a proactive, customer-focused mindset
• Excellent verbal and written communication skills
• Proficiency in:
• Microsoft Office and Windows OS
• Legal tech tools such as iManage, Citrix, VPN, ChangePro, and others
• Basic knowledge of phone system troubleshooting
• Bachelor's degree in IT or related field preferred
• Alignment with the firm's values: excellence, service ethic, collegiality, and inclusivity
• Ability to lift up to 15 lbs and perform light physical tasks

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.