Job Details

Job Full Description

Job Title: Guest Service Agent/Night Auditor (On-Call Graveyard Shift)

Schedule: 11pm-7am - Any combination of days of the week between Monday and Sunday

Pay Range: $23.00 per hour

Description:

The Guest Service Agent provides warm, attentive service by welcoming guests, managing check-ins and checkouts, handling calls, and assisting with questions, directions, and reservations. They coordinate with hotel departments to meet guest needs and may also support concierge functions, including arranging transportation, forwarding service requests, and providing information on dining, entertainment, and local events.

Responsibilities:

To perform this job successfully, the Agent must be able to perform each essential duty and responsibility in a safe and satisfactory manner, be punctual, and have a good attendance record. In addition, the requirements listed below are representative of the knowledge skills, and/or ability required. Reasonable accommodations may be made to enable an Agent with disabilities to perform essential job functions.

• Ensure compliance with all safety practices for employees and guests.
• Responsible for closing out day and starting new day transactions, guest check-in/check-out courteously and efficiently.
• Responsible to answer telephone, direct as needed, or answer questions and take reservation for guest room.
• Responsible to complete tasks outlined on Front Desk Checklist.
• Proactively provide information to guests to ensure complete guest satisfaction and to timely respond to all guest inquiries.
• Responsible to resolve or coordinate the resolution of guest complaints (and compliments) expeditiously and in a professional and courteous manner.
• Responsible to complete regular tasks assigned by Manager or General Manager.

Tasks:

• On a daily basis comply and complete the Front Desk Checklist requirements.
• Welcome all guests; receive all compliments and complaints, and respond accordingly.
• Accept all payments toward guest accounts including: cash, credit cards and coupons/vouchers.
• Make future reservations for guests at our hotel using Hotel reservation selling techniques.
• Front Desk functions - room status changes, reports, revisions or in-house moves.
• Radio Housekeeping of room moves, early check outs or late departures, items to be placed in rooms, or requested additional items.
• Radio maintenance to repair items in guest room that need immediate action.
• Maintain an accurate balance of cash throughout the day.
• Ensure that the Front Desk and Lobby areas are clean and presentable at all times.
• Close out end of day and open new day by following audit procedures and submit credit card charges.

Requirements:

• Previous Graveyard Shift experience
• Previous Hotel, Front Desk, Concierge experience

Call our office 415-###-####

Visit our office 38 Mitchell Blvd, San Rafael, CA, 94903

Send your resume to

San Rafael, CA
3162
38 Mitchell Boulevard
San Rafael, CA 94903