Job Details

Director of Supportive Housing & Homelessness Services/FESCO

La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

The Director of Supportive Housing and Homelessness Services/FESCO reports to the Chief Strategy Officer and is responsible for the effective leadership, management, and oversight of all FESCO housing and homeless service programs. This includes program operations, staff supervision, facilities management, safety and compliance, service quality, contract management, and strategic development. This role oversees a portfolio of programs and services, which currently includes:

• Les Marquis, a 25-bed emergency shelter
• Banyan House, 8 units of transitional housing
• 3rd Street Apartments, 4 1-bedroom permanent housing apartment units
• McKinney Linkages, which provides transitional housing and rent subsidies
• Alumni Services/Aftercare
• Counseling Program
• Housing Navigation

This role collaborates closely with assigned direct reports, key direct service staff, the Chief Strategy Officer, other Community Support and Advocacy Directors, and leaders of administrative departments at La Familia. This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities:

• Ensure all programs are trauma-informed, housing-first aligned, culturally responsive, and grounded in best practices for addressing homelessness and housing insecurity.
• Lead overall program design and implementation in alignment with contracts, in order to achieve identified outcomes with program participants.
• Lead strategic planning, implementation, and continuous improvement of programs to meet participant outcomes and contractual deliverables.
• Develop and uphold clear policies and procedures for all assigned programming, including crisis response, participant engagement, and accountability processes.
• Maintain record systems and produce reports to track attendance, participation, and participant progress.
• Monitor program performance through metrics, data, and regular evaluation to improve outcomes and service quality.
• Collaborate to develop, maintain, and verify quality standards, including service provision and documentation, for the program in collaboration with La Familia's Chief Strategy Officer.
• Lead and collaborate on special projects related to the success of the program.
• Collaborate with the Operations Department to maintain site safety and ensure compliance with all state and federal regulations, including health, safety, and building codes.
• Create and enforce emergency housing policies by assessing rule violations, issuing written notices, and coordinating discharges when necessary, while ensuring due process, safety, and proper documentation.
• Actively network and collaborate with internal and external stakeholders (including providers, government agencies and community organizations) to enhance housing opportunities and support services and achieve agency objectives.

Staff Supervision & Development:

• Provide leadership and supervision to management and direct service staff, ensuring alignment with agency mission and program goals.
• Create the conditions for assigned staff meet assigned grant activities and pursue grant objectives through maintaining processes to track activities, communicating assigned activities and progress to staff, and providing coaching and accountability around staff performance deficits in a timely manner.
• Provide leadership and supervision to management and supervisory staff including, but not limited to:
• Weekly individual supervision meetings with direct reports
• Training and coaching, including supervisory skills and strategies (e.g., addressing performance issues promptly and effectively).
• Regular informal feedback (in addition to organizationally determined formalized feedback processes) to ensure that all staff continue to develop professionally over time.
• Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff:
• Develop, maintain, update, and distribute Program Manuals for each program and Staff Orientation materials.
• Establish and enforce expectations related to professional ethical comportment.
• Develop, edit, and implement training processes and materials for all staff.
• Provide back-up administrative and supervision on behalf of all program managers.
• Coordinate and facilitate quality training (at on boarding and continuously) for all necessary skills and competencies for all program staff to achieve productivity and quality standards, including coaching on trauma-informed care, housing navigation, and case management best practices.
• Lead and attend regular staff meetings, weekly one-on-one supervision meetings, and training.
• Create the conditions for assigned staff follow all agency policies and procedures through providing on-going education and reminders on agency policies and procedures and providing coaching and accountability around violations in a timely manner, with an emphasis on Quality Improvement, Health Information Portability and Accountability Act (HIPAA), and other compliance policies and procedures as set by La Familia and the funder.
• Set employee schedules for direct reports and approve employee timesheets, time-off requests, and expense reimbursements.
• Establish and track performance expectations for all programs and staff members, most notably hours of billable services, documentation standards, and the quality of interventions.
• Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, developing and updating job descriptions and interview questions, advising program leadership staff on final staff selections,onboarding, and on-the-job training.
• Create a healthy team culture within the department and throughout teams, centered on the La Familia Values, that allows staff to feel belonging, share ideas, and provide feedback, and that centers dignity, diversity, and the voice of lived experience.

Contract & Compliance Oversight Management:

• Serve as a liaison with all funders on all programmatic, operations issues, and audits.
• Attend all funder-required meetings, events, and trainings.
• Ensure all programs operate in full compliance with funding requirements, performance targets, and reporting obligations.
• Submit all necessary documents and reports to funders by deadlines.
• Work with the supervisor and La Familia Administration to ensure appropriate contract expenditures.
• Regularly review, understand, and implement all elements of program contracts (in real time, as changes are made), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings.
• Monitor program expenditures and work with Finance to ensure fiscal responsibility and alignment with contract budgets.

Program & Coverage Responsibilities:

• Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
• Temporarily fill in unstaffed roles until the position is filled.
• Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
• Communicate staffing needs and operational impacts to leadership promptly.

Timekeeping & Attendance Responsibilities:

• Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
• Ensure staff complies with established work schedules, attendance, and punctuality requirements.
• Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.
• Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
• Submit approvals on time to support accurate payroll processing.
• Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
• Enforce organizational policies, procedures, and compliance with applicable labor laws.

Other:

• Oversee work product of independent contractors, as appropriate.
• Collaborate with the Strategy & Development team in order to uplift impacts, data, and stories that mobilize community and foundation funds and/or expand services through government contracts.
• Participate in learning communities, monitor Housing and Homelessness news and publications, and conduct research in order to stay up-to-date on emerging shifts in the sector.
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for responsible function areas.
• Complete internal reports as requested by executive and administrative staff members.
• Lead and collaborate on special projects related to agency objectives as appropriate.

Qualifications

Qualifications & Experience:

• Bachelor's degree in Business Administration, Public Administration, Social Work,