Job Details

Location: Remote with key-phase onsite work in Dauphin County / Middletown, PA
Work Arrangement: Primarily remote with required onsite attendance during major project phases
Contract Duration: 04/13/2026 - 06/30/2026. Historically, these roles are extended for an additional year.
Interview Type: On-Site
Role Overview
The Pennsylvania Turnpike Commission is seeking a Technical Business Analyst to support planning, requirements gathering, business-process reengineering, testing, and implementation activities for the UBOS program. This role fits a BA who can work across business and technology teams, model current and future-state processes, translate requirements into structured delivery artifacts, and support enterprise financial and customer-service workflows in a public-sector environment.

Primary Responsibilities

• Lead business analysis work during planning and requirements-gathering phases.
• Facilitate elicitation sessions with business leaders to document as-is processes, requirements, and decision points.
• Compare current processes against best practices and identify where business-process or system changes are needed.
• Translate requirements into service blueprints, business-process flows, agile features, user stories, and supporting technical specifications.
• Maintain blueprints, process flows, features, user stories, and related documentation in Azure DevOps.
• Create visual models and process documentation that clearly communicate business and system behavior.
• Conduct feasibility analysis and assess existing systems for improvement opportunities.
• Define KPIs, business rules, ownership, data sources, and visualization needs.
• Partner with development teams, business owners, project sponsors, vendors, and stakeholders throughout delivery.
• Develop and execute test scenarios, scripts, and plans; support implementation, training, and post-deployment documentation.

• Advanced business analysis experience in a technology-driven environment.
• Advanced experience supporting government or public-sector projects, ideally across multiple technical workstreams.
• Intermediate to advanced understanding of SDLC and agile delivery methodologies.
• Intermediate to advanced proficiency with business analysis tools and techniques.
• Intermediate experience with data analysis and visualization tools such as SQL, Excel, or Figma.
• Intermediate proficiency with Microsoft 365 business tools and the Microsoft ADO Testing module.
• Strong written and verbal communication skills for both technical and non-technical stakeholders.

• Experience supporting enterprise financial systems or broader enterprise business solutions.
• Familiarity with project management tools such as MS Project.
• Exposure to ITIL or ITSM practices and methodologies.
• Exposure to modern CRM and ERP platforms; Microsoft CE CRM and SAP S/4HANA exposure is beneficial.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.