Job Details

We are looking for a founding customer success manager to join a team in San Francisco that is building an autonomous market researcher powered by AI that automates the entire research process-from crafting interviews to analyzing customer insights. Trusted by Google, Microsoft, Nestlé, SKIMS, and more, the company helps enterprises unlock deep customer understanding at scale. With $27M in funding and an elite client roster, Listen is rapidly growing and scaling its go-to-market team.

Roles and Responsibilities:

• Own the full customer journey: onboarding, adoption, retention, and upsell
• Act as the day-to-day point of contact for strategic accounts
• Partner with Sales to identify and drive expansion opportunities
• Track account health metrics and proactively mitigate churn
• Work closely with product and engineering to relay customer feedback
• Help define and build the Customer Success function from the ground up
• Operate as an individual contributor in a hands-on, high-touch capacity

• 1-3 years of experience in Customer Success or a similar GTM role at a B2B SaaS startup
• Experience managing account health and growing customer relationships in a data-driven way
• Strong relationship-building, communication, and organizational skills
• Self-starter comfortable with ambiguity and startup environments
• Background in finance or quantitative fields (e.g. CS, Math) is preferred
• Prior experience at VC-backed B2B SaaS startups is preferred
• Experience with research, insights, or AI platforms is preferred
• Comfortable working in-office 5 days/week in San Francisco
• Excited to build the CS function but operate as an IC is preferred
• Experience in account expansion, renewals, and upsell strategies is preferred