Job Details

We are looking for a Front Office Leader to guide our dynamic Front Office team at Hilton San Francisco Union Square!

This historic hotel boasts a unique architectural structure with 1,921 rooms and extensive banquet facilities, making it a prominent destination in the heart of San Francisco.

If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we want you to join our team!

The ideal candidate will possess:

• At least two years of experience in Front Office Management.
• Experience in hotels with 400 to 500 rooms.
• Preferred experience with Hilton Brands and Union management.
• Flexibility to work various shifts, including overnight.

Salary Range: $78,000 to $85,000

Benefits: As part of our commitment to the wellbeing and development of our team members, Hilton offers an outstanding benefits package that includes:

• DailyPay - access to your pay when you need it.
• Medical coverage for you and your family.
• Mental health resources for support.
• Generous Paid Time Off (PTO).
• Go Hilton travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program with a discount.
• Debt-free education programs to advance your career.
• Opportunities for career growth and development.
• Participation in team member resource groups.
• Recognition and rewards for outstanding performance.

Responsibilities: In this role, you will oversee Front Office operations to ensure exceptional guest service and financial success. Your tasks will include:

• Managing all Front Office functions including guest registration, room inventory, and overall hospitality standards.
• Developing and supervising team member performance through coaching and recognition.
• Monitoring service trends, addressing challenges, and implementing improvements.
• Ensuring compliance with Hilton standards and policies.
• Engaging with guests to address inquiries and resolve issues promptly.
• Promoting hotel services and techniques to maximize revenue.
• Providing team members with knowledge about hotel offerings and local attractions.
• Conducting necessary audit procedures.
• Recruiting, interviewing, and training new team members.

Hilton's Commitment: Since 1919, Hilton has led the hospitality industry by focusing on innovation, quality, and teamwork. We're committed to our Vision, Mission, and Values, which include:

• Hospitality: Passionate about creating remarkable guest experiences.
• Integrity: Always doing the right thing.
• Leadership: Leading in the industry and our communities.
• Teamwork: Collaborating effectively as a team.
• Ownership: Taking responsibility for our actions.
• Now: Acting with urgency and discipline.

Join Us: Hilton is proud to be an equal opportunity employer. We welcome applicants of all backgrounds.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.