Job Details

The Consultant, Submarket Growth Strategy supports regional and service area leadership as part of California Strategic Market Planning & Analytics (SMP&A), a unit of National Health Plan Finance. This role contributes to and leads analyses to understand membership performance and market opportunities. It leads and assists in the development of strategies to improve growth and retention across all health plan lines of business, including sourcing data using SQL, Tableau, Power BI, and other technical tools to inform analyses. This role serves as a thought partner to regional and service area colleagues to help shape strategic decisions. Key partners include sales and account management, marketing, service area operations, and consumer experience, among others, with primary emphasis on Northern California service area and regional support.

Job Summary:
Contributes to strategy development by identifying business problems and opportunities. Performs standard and non-standard analysis and interpretation of market data and tests hypotheses using comprehensive foundational knowledge of qualitative and quantitative analytical tools to collaborate on preparation of insightful and actionable insights for the business. Independently contributes to projects and programs to drive deliverables and effective execution to produce positive business outcomes. Implements updated processes to improve teams Return on Investment (ROI), service quality, operations, etc. Fosters collaborative partnerships within the organization and builds trusting relationships with key stakeholders.

Essential Responsibilities:

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Analyzes and interprets market data by: developing and implementing a plan to address standard and non-standard research questions and test hypotheses with comprehensive foundational knowledge of data analysis; performing standard and non-standard quantitative and qualitative analyses and investigating alternative hypotheses independently; and interpreting key findings, collaborating on preparation of conclusions and recommendations for the future independently.
• Facilitates process improvement efforts by: implementing updated processes to improve return on investment (ROI), operations, service quality, and results for initiatives within a team; utilizing comprehensive knowledge of business operations to implement best practices within a team; and promoting adoption of best practices and future innovations.
• Effectively manages projects and programs by: assembling standard and non-standard project proposals, including establishing objectives, key stakeholders, milestones, projecting required resources and timelines independently; independently contributing to progress on project deliverables in alignment with greater business strategy within the team; utilizing existing methodologies to complete initiatives with support from manager; and independently contributing the execution of project plan by enacting assigned duties.
• Proactively maintains open streams of communication by: building trusting relationships with stakeholders; mitigating avoidable issues or risks to strategic program implementation independently; fostering collaborative partnerships primarily within the organization with infrequent outside contacts to develop and refine key priorities and strategy; and facilitating communication of strategic issues and recommendations across teams.
• Contributes to the development and execution of business strategy by: ensuring the delivery of business cases for strategic proposals with comprehensive foundational knowledge of health care marketplace; identifying the scope of the problem to be addressed and the resources needed; contributing to the identification of strategic options based on problem scoping; identifying challenging business goals and the processes and resources needed to accomplish them; promoting alignment around the strategic plan and strategic outcomes, and finding opportunities for collaboration and synergy within a team; applying standard procedures to mitigate standard barriers, constraints, and risks to execution; and contributing to the assessment of strategic direction in response to a changing environment independently.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Applied Data Analysis
• Business Acumen
• Business Planning
• Business Relationship Management
• Business Strategy Leadership
• Financial Market Research
• Methodological Appropriateness
• Presentation Skills
• Project Management
• Risk Assessment
• Stress Tolerance
• Time Management

Minimum Qualifications:

• Bachelors degree in Business, Health Care Administration, Public Health Economics, Finance, or related field AND minimum two (2) years of experience in strategic planning, strategy facilitation, execution of large-scope strategic projects or a directly related field OR minimum five (5) years of experience in strategic planning, strategy facilitation, execution of large-scope strategic projects or a directly related field.

Preferred Qualifications:

• One (1) year of Health Care experience.
• Master's Degree in Business, Health Care Administration, Public Health, Economics, Finance, or related field.

Primary Location: California,Oakland,Ordway
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Po/Ho Corp - Membership & Market Analytics - 7016
Pay Range: $114700 - $148390 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.
Travel: Yes, 10 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.