Job Details

About the job Founding Enterprise Customer Success Manager (AI Search + MarTech)

Founding Enterprise Customer Success Manager (AI Search + MarTech)

Location: Onsite - San Francisco, CA (Non-Negotiable)
Compensation: $110,000 - $160,000 base salary
Additional Compensation: Equity
Visa Sponsorship: Considered on a case-by-case basis

The Opportunity

HireNow Staffing is acting as a direct placement partner for an early-stage startup building the future of marketing through AI-powered search and optimization.

The company is seeking a Founding Enterprise Customer Success Manager to own end-to-end success for key enterprise customers and help build the Customer Success function from the ground up.

This is a high-impact, foundational role for someone who thrives in client-facing environments, enjoys managing complex stakeholder relationships, and wants real ownership at an AI-native company scaling quickly.

You will serve as a trusted partner to Fortune 500 and mid-market customers (ACVs ranging from $12K-$100K), ensuring adoption, retention, and expansion while shaping the processes and playbooks that will define Customer Success long-term.

What You'll Do

Candidates will be considered for interview based on demonstrated ability to:

• Own the post-sale customer journey for high-value enterprise accounts, from onboarding through renewal and expansion
• Act as a strategic advisor on AI Search, SEO/GEO workflows, and enterprise adoption best practices
• Manage and influence multiple customer stakeholders, including executive-level decision-makers
• Drive measurable outcomes tied to customer performance, value realization, and long-term growth
• Translate customer needs and insights into clear feedback loops for Product and Engineering teams
• Identify upsell and expansion opportunities, supporting account growth and retention
• Build foundational CS systems, processes, and internal playbooks as an early team member
• Manage a relatively high book of business (30+ accounts) while maintaining high-quality engagement

Required Qualifications (Non-Negotiable)

These qualifications are mandatory. Candidates who do not meet all requirements will not be considered.

• Must be based in San Francisco and able to work onsite (non-negotiable)
• 1+ year of experience in Customer Success, Account Management, SEO, Solutions Engineering, or a client-facing post-sale role
• Demonstrated ability to manage multiple customers or accounts simultaneously
• Strong communication skills with confidence working directly with enterprise stakeholders
• Clear record of job stability and consistent performance (no jumpy or freelance-heavy backgrounds)
• Interest in AI-native marketing technology and customer-driven product adoption

Preferred Qualifications (Standout Differentiators)

Candidates with the following experience will be viewed as especially strong:

• SEO agency background managing multiple enterprise clients (Merkle, iCrossing, or similar)
• Experience in MarTech or Enterprise SaaS customer success teams (Hightouch, Zendesk, etc.)
• Familiarity with SEO, GEO, search-driven marketing workflows, and performance optimization
• Experience supporting enterprise implementations with complex stakeholder environments
• Builder mindset with high agency-comfort operating without heavy structure
• Prior evidence of creating something from scratch (early startup exposure, founding experience, or process-building ownership)

This Role Is Not a Fit For

• Candidates without meaningful client-facing or customer success experience
• Professionals with unstable resumes or repeated short tenures
• Individuals not currently located in San Francisco or unwilling to be onsite

Why This Role

This is a rare opportunity to:

• Be an early, foundational member of an enterprise-facing Customer Success team
• Work directly with high-profile customers adopting AI-powered marketing infrastructure
• Help define how Customer Success scales at a fast-growing AI startup
• Gain ownership, visibility, and long-term growth potential through equity participation

HireNow Staffing Disclaimer

HireNow Staffing is acting as a direct placement partner for this role. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.