Job Details

Position Title: Community Safety Liaison

FLSA: Non-Exempt, Full-Time

Pay Range: $30.00/hour with full benefits

Schedule: 40 hours/week | Monday - Friday, some nights and weekends depending on schedule

Location: 100% In-Person, on-site in San Francisco, CA

Mission:

Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area's oldest Black-led, Black-serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from all cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.

Summary:

As directed by the BTWCSC Operations and Facilities Director, Community Safety Liaison is responsible for ensuring the safety, security, and well-being of all individuals and property at BTWCSC. The Security Personnel will monitor entrances and exits, perform scheduled patrols, address safety concerns in a timely and professional manner, and assist with emergency preparedness and incident response.

Responsibilities:

• Support the Operations and Facilities Director in implementing safety and security protocols daily.
• Conduct regular property patrols, including indoor and outdoor areas, to ensure a safe environment.
• Monitor entrances and exits to ensure only authorized individuals enter the premises.
• Maintain accurate logs of daily activities, incidents, and unusual occurrences.

• Collaborate with staff to ensure the security of events and rentals hosted at the facility.
• Respond promptly and professionally to security incidents and emergencies.
• Assist in developing and maintaining emergency evacuation and response procedures.
• Work with JSCO property management to support resident and guest safety.
• Serve as a point of contact for tenant partners, clients and guests regarding building access and safety protocols.
• Support the safety and functionality of high-use areas such as the lobby, gymnasium and multipurpose spaces.
• Attend required staff meetings, training, and events.
• Perform additional duties as assigned to support the safety and security of BTWCSC.

Qualifications and Skills Required:

• High school diploma or equivalent.
• Minimum of 2 years of experience in a security or safety-related role, preferably in a community center, residential facility, or nonprofit environment.
• Completion of Nonviolent Crisis Intervention Training (e.g., CPI or equivalent) or willingness to complete within 60 days of hire.
• Strong interpersonal and verbal de-escalation skills; ability to engage respectfully and effectively with individuals in crisis or under stress.
• Demonstrated ability to remain calm, composed, and professional in high-pressure or emergency situations.
• Must exercise sound judgment, maintain confidentiality, and demonstrate a high level of integrity and emotional maturity.
• Familiarity with basic safety, security, and emergency response protocols.
• Current CPR/First Aid certification required (or must be obtained within 30 days of hire).
• Must abstain from the use of illicit drugs and alcohol before or during work hours.
• A valid driver's license and a clean driving record are preferred.
• Basic proficiency in using computers and security systems, and ability to complete clear and accurate incident reports and security logs.
• Ability to walk, stand, or patrol for extended periods and respond quickly to incidents on-site.
• Strong commitment to working effectively with diverse populations, including youth, seniors, unhoused individuals, and program participants.
• Ability to collaborate respectfully with community members, staff, volunteers, and external partners.

Physical Requirements:

• Ability to stand or walk for extended periods.
• Ability to lift and carry up to 45 pounds.
• Ability to navigate stairs and respond quickly to emergencies.

Schedule:

• 5 days per week, in-person
• Some nights and weekends are required, depending on events and program activities.
• Additional hours required for staff events, evening duties, emergency response, and security coverage as needed.

Benefits & Compensation:

BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience.

• 100% employer-covered excellent health, dental, and vision benefits
• Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures
• Workers compensation;
• Employee assistance program;
• Monthly wellness benefit after 90 days;
• Access to daily chef-cooked meals and snacks;
• Commuter benefits;
• Life and disability insurance
• 401(k) with employer contribution
• Professional development opportunities, including conferences, seminars, webinars, and training.

Growth:

You will receive ongoing training and professional development opportunities in an organizational culture that aims to identify and nourish your strengths and professional goals. As the organization continues to grow, you will have the chance to grow with us.

Drug-Free And Alcohol- Free Workplace

To help ensure a safe, healthy, and productive work environment for our employees and others, protect Booker T. Washington Community Service Center property, and provide efficient operations, Booker T. Washington Community Service Center has adopted a policy of maintaining a workplace free of drugs and alcohol. This policy applies to all employees and others working for the Booker T. Washington Community Service Center.

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical or recreational marijuana), drug paraphernalia or alcohol by an individual anywhere on Booker T. Washington Community Service Center premises, while on Booker T. Washington Community Service Center business (whether or not on Booker T. Washington Community Service Center premises) or while representing Booker T. Washington Community Service Center, is strictly prohibited.

Booker T. Washington Community Service Center provides all employees and applicants equal employment opportunities. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.