Job Details

Required Travel: 25% of the time
Position Overview: You will lead a 110+ person manufacturing team operating a state-of-the-art optical laboratory that produces approximately 450,000 eyeglass orders annually. In this operational leadership role, you will oversee a 24/7, five-day-per-week manufacturing facility, manage five direct reports, and drive performance across quality, turnaround time, cost management, and member satisfaction metrics.
Core Responsibilities:
Leadership & Team Development:

• Manage and develop a team of 110+ full-time employees and 5 direct reports.
• Create developmental opportunities and foster collaborative, cross-functional relationships.
• Hire, train, and develop talent; conduct succession planning and performance management.
• Motivate teams to meet business objectives and resolve escalated issues.
• Foster open dialogue and promote collaboration within and across teams.

• Translate business plans into tactical action items and oversee completion of work assignments.
• Identify and implement improvements to increase productivity and efficiency.
• lign team efforts and build accountability for achieving operational results.
• Ensure all policies, procedures, and company principles are followed.
• Lead in a Labor Management Partnership environment.

• Define and maintain standards for quality eyewear production and timely delivery.
• Investigate and resolve member complaints, production issues, and service inquiries.
• Develop measurement tools to capture and monitor quality, turnaround time, and member satisfaction.
• Enforce optical quality standards and promote consistency in workmanship across all lab areas.
• Champion member satisfaction and drive continuous service improvement.

• Direct operations to ensure compliance with federal laws, regulatory requirements, and safety policies.
• Develop and implement comprehensive safety programs and inspection procedures.
• Monitor and ensure compliance with OSHA requirements, FDA regulations, and quality standards (ANSI, ISO).
• Maintain a safe work environment and address identified risks and hazards.
• Ensure staff understanding of approved policies, lab management systems, and compliance requirements.

• Drive strategic financial planning and budget management for the optical laboratory.
• Design and execute comprehensive budgeting strategies.
• Identify and recommend opportunities to minimize expenses while maintaining service quality.
• ssume responsibility for operational and financial performance of the laboratory.
• Promote financial stewardship and establish a cost-conscious culture.

• Develop strategic vision and direction for asset and inventory management.
• Establish comprehensive policies and procedures for optimal accountability and industry standards adherence.
• Lead strategies for developing, monitoring, and maintaining all optical lab equipment.
• Create business cases for equipment procurement and analyze laboratory needs for updated equipment.
• Optimize inventory control, purchasing, receiving, storing, and distribution processes.

• Design and present ongoing training programs on work methods for all staff roles.
• Maintain advanced, contemporary knowledge of optical manufacturing techniques.
• Ensure staff understand approved policies, lab management systems, and OSHA requirements.

• Bachelor's degree in Business Management, Business Administration, or STEM field; OR minimum 11 years in an optical lab environment or directly related field.
• Minimum 8 years of experience in an optical lab environment or directly related manufacturing field.
• Minimum 7 years in a leadership role with direct reports.
• Minimum 5 years in optical manufacturing, computer-aided manufacturing (CAM), eyewear fabrication, or directly related manufacturing.
• Minimum 1 year managing operational or project budgets.

• Business acumen and financial acumen.
• Budget planning, financial analysis, and accounting practices.
• Human resources practices, recruitment, and labor management.
• Operational compliance and safety regulations (OSHA, FDA, HIPAA).
• Optical knowledge and optometric knowledge.
• Optical equipment operation and eyewear manufacturing processes.
• Inventory control and supply chain management.
• Computer literacy with advanced Microsoft Excel proficiency.
• Instrumentation and laboratory equipment operation.
• pplied data analysis and reporting.
• Written and interpersonal communication skills.
• Time management and project management.
• Innovative mindset and problem-solving ability.

• Optician Certification from the American Board of Opticianry.
• Six Sigma Green Belt Certification.
• Prior experience in a union environment.

• Salary: $150,000-$177,000 annually.
• Bonus: Up to 15% annual performance bonus.