Job Details

Job Title: A/V Operations Technician
Location: 2 Folsom, San Francisco California (94105)
Duration: 12 Months (with possible extension)
Start Date: Targeting Mar 2026
Pay Rate: $47.96/hr. on W2
Benefits: Medical, Dental, Vision.

Department: Global Technology Services (GTS) / A/V Operations

Position Summary

The A/V Operations Technician ensures the delivery of reliable, high-quality audio-visual services across conference rooms and enterprise Zoom environments. This role is a hybrid of traditional A/V support and modern IT operations, focusing on incident response, system maintenance, and software packaging/deployment for Zoom clients on Windows and macOS. You will serve as the vital link between A/V Operations, Engineering, and broader IT teams.

Key Responsibilities

1. Conferencing & Room Operations

• Provide daily support for conference rooms, studios, Zoom Rooms, and collaboration tech.
• Troubleshoot hardware components including DSPs, CPUs, cameras, microphones, and displays.
• Conduct fleet-wide "room certification " and readiness checks to ensure zero-downtime for business meetings.
• Execute preventative maintenance (PMs), firmware updates, and DSP tuning.

• Package, test, and validate Zoom client deployments for Windows (MSI/EXE) and macOS (.pkg/.dmg).
• Manage deployment configurations, including SSO parameters, auto-update flags, and MDM controls.
• Partner with End User Engineering (EUE) to push updates via Intune, Jamf, or SCCM.
• Evaluate new Zoom patches and features for compatibility before enterprise-wide release.

• Manage the A/V ticketing queue via ServiceNow or Jira with strict adherence to SLAs.
• Maintain high "ticket hygiene ": detailed root-cause analysis and resolution notes.
• Identify recurring technical patterns to suggest long-term system improvements.
• Provide weekly metrics on system health and incident trends to the Senior A/V Operations Engineer.

• Assist with small-to-medium installations: rack work, cabling, labeling, patching, and QA testing.
• Manage equipment refresh cycles, decommissions, and asset inventory.
• Create and maintain SOPs, wiring diagrams, and Knowledge Base articles.

• Professional Background: 3-5 years in corporate A/V support or a related technical IT field.
• Technical Expertise: Hands-on experience with Zoom/Teams Rooms, DSPs, and control systems.
• OS Mastery: Deep troubleshooting knowledge of Zoom applications on both Windows and macOS.
• Deployment Tools: Practical experience using enterprise tools like Intune, Jamf, or SCCM.
• Fundamentals: Strong grasp of A/V signal flow, acoustic principles, and IP networking.

• Automation: Ability to run PowerShell commands or use Python/Lua (for Q-SYS).
• Advanced Production: Experience with broadcast tech, encoders, NDI/SRT workflows, or Zoom Admin APIs.
• Interpersonal: Excellent communication skills and "customer-first " service mentality.

• Engineering: To validate firmware and roll out new room designs.
• Networking: To ensure stable connectivity for A/V endpoints.
• Workplace Experience: To support high-profile events and executive meetings.