Job Details

Assistant Property Manager, Lihtc Supportive Housing (Veterans) - Eml

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy.

Job Title: Assistant Property Manager, Lihtc Supportive Housing (Veterans) - Eml

Location: Edwin M. Lee Apartments, 1150 3rd Street, 94158

Schedule: Can choose from the following permanent schedule:

MondayFriday: 7:00 a.m. 3:00 p.m. 8:00 a.m. 4:00 p.m. 9:00 a.m. 5:00 p.m. 10:00 a.m. 6:00 p.m.

Position includes responding to after-hour emergencies.

Reporting Type: In-person

Employment Type: Non-exempt, Full-time

Salary Range: $30.75 - $32.25 per hour

Summary: The Assistant Property Manager supports the daily operations of a non-Lihtc permanent supportive housing community serving veterans. This position plays a key role in maintaining building safety, front-desk operations, documentation, and resident engagement while supporting housing stability through a Housing First and trauma-informed approach.

The Assistant Property Manager works closely with the Property Manager and serves as the primary point of operational support in the Property Manager's absence. This role requires frequent interaction with residents, staff, vendors, and partner agencies and includes supervision of Program Monitors.

Responsibilities

Property Operations & Administration

Maintain accurate and up-to-date resident files, waiting lists, and transfer lists in accordance with agency requirements.

Update and manage visitor/guest logs, front-desk forms, and Fire Control Center (Fcc) documentation.

Assist with housing applications, move-ins, move-outs, and internal transfers.

Support rent collection activities, including processing payments and assisting with bank deposits.

Assist with recertification processes and required documentation.

Create, track, and close maintenance work orders; maintain digital maintenance logs.

Draft and distribute notices, letters, memos, and postings to residents and staff.

Support the preparation of monthly, quarterly, and annual reports.

Maintain cleanliness and orderliness of the lobby, front entrance, and shared spaces.

Escort and host vendors, inspectors, regulatory agencies, leadership, and other visitors.

Conduct unit inspections (annual, move-in, move-out, health and safety, and informal inspections.

Position may be required to provide operational coverage, support, or temporary assignments at other Swords to Plowshares housing sites based on organizational needs, staffing coverage, or emergency situations.

Resident Relations & Supportive Housing Operations

Orient new residents to the building, lease terms, house rules, and community expectations.

Respond to resident requests, concerns, and conflicts using trauma-informed and de-escalation techniques.

Support the Property Manager in enforcing house rules and lease provisions fairly and consistently.

Assist residents with physical accessibility needs and facilitate reasonable modification requests.

Respond to reasonable accommodation requests in compliance with Fair Housing and ADA requirements.

Support community meetings, coordination meetings, staff huddles, and resident engagement activities.

Provide on-site response to building emergencies as directed.

Supervisory Responsibilities

The Assistant Property Manager directly supervises Program Monitors and supports consistent front-desk and building coverage.

Supervisory duties include:

Providing daily guidance and oversight to Program Monitors.

Reviewing desk logs, incident reports, and shift documentation for accuracy and completeness.

Training Program Monitors on safety procedures, emergency response, professionalism, and communication standards.

Assisting with scheduling, time-off coordination, and coverage planning.

Addressing performance, attendance, or conduct concerns in coordination with the Property Manager.

Reinforcing a respectful, veteran-centered, and trauma-informed approach to resident interactions.

Desired Qualifications

Experience & Skills

Strong interpersonal skills with a calm, professional, and service-oriented demeanor.

Ability to communicate clearly in both written and verbal formats.

Demonstrated ability to work effectively with individuals from diverse backgrounds.

Ability to exercise sound judgment and work independently in a fast-paced environment.

Comfort working in high-stress or emergency situations.

Proficiency with Microsoft Word, Excel, Outlook, and property management systems.

Prior experience in supportive housing, affordable housing, front-desk, security, or reception roles preferred.

Ability to effectively communicate in English with staff, clients, and external partners and stakeholders.

Commitment to cultural humility and veteran-centered service delivery.

Education & Certifications

Lihtc certification (e.g., Tcs, Cos, or equivalent) strongly preferred or required within a designated timeframe.

Knowledge of Fair Housing, reasonable accommodations, and tenant-landlord law.

Translatable military experience may substitute for civilian experience.

Physical Requirements

Ability to move throughout the building, including stairs.

Ability to sit for extended periods.

Ability to lift up to 50 pounds.

Ability to respond effectively during emergencies and high-stress situations.

Ability to travel within San Francisco as required

Comprehensive Benefits Package

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia Hra Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

10 sick days

13 holidays

17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent: Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement: At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age,