Job Details

Senior People Operations Manager

The Senior People Operations Manager is a people leader responsible for the daily execution and continuous improvement of HR operations across the employee lifecycle. This role serves as the operational anchor for compliance, systems integrity, reporting, and scalable People Operations delivery.

The role partners closely with People Business Partners, Talent, Payroll, and systems vendors to deliver accurate, timely, and employee-centered People Operations at scale.

Responsibilities

People Operations

• Own and continuously improve core People Operations processes, including personnel data management and employee records.
• Ensure accurate, consistent execution of transactions across HRIS, payroll, benefits, and downstream systems.
• Develop and deliver systems training and maintain audit-ready documentation.
• Serve as escalation point for complex operational issues requiring judgment and cross-functional coordination.
• Mentor and develop team members in advanced problem-solving.
• Lead adoption of AI tools to automate workflows and improve operational efficiency.

Process Optimization & Scalability

• Map and document end-to-end People Operations processes (e.g., onboarding, job changes, compensation, compliance).
• Identify inefficiencies and risks; design and implement streamlined, scalable solutions.
• Establish SOPs and clear handoffs to ensure consistency and continuity.
• Partner with People leadership to align operations with organizational growth and system evolution.
• Use data, feedback, and metrics to continuously improve processes.
• Partner with Analytics to support KPI dashboards and reporting needs.

Compliance & Risk Management

• Maintain operational ownership of People compliance programs.
• Ensure accurate tracking, reporting, and audit readiness for state and federal requirements.
• Partner on policy updates and operational rollouts.

Systems, Data & Reporting

• Act as operational product owner for People systems, ensuring data integrity and integrations.
• Deliver recurring and ad hoc People Operations reporting.
• Identify system and process improvements, including AI-enabled solutions.

Team Leadership & Workflow Management

• Directly manage People Operations staff and set priorities and development plans.
• Establish operating rhythms, service standards, and communication practices.
• Balance daily execution with capacity planning for peak cycles (e.g., annual compensation, benefits, year-end payroll).

Cross-Functional Partnership

• Partner with People Business Partners on employee and organizational changes.
• Collaborate across Talent, L&D, Total Rewards, IT, Finance, and Accounting.
• Provide People leadership with operational insights and recommendations.

Qualifications

Knowledge, Skills, and Abilities

• Experience in nonprofit, housing, property management, or highly regulated environments.
• Hands-on experience with ADP and multistate compliance.
• Change management leadership experience during People Team or systems transformation.

Education and Experience

• 7+ years of progressive HR or People Operations experience, including ownership of complex operational processes.
• Strong working knowledge of HR compliance, payroll and benefits administration, and HRIS systems.
• Experience managing People Operations staff or leading operational workflows.
• AI-forward mindset with experience in automation or reporting.
• Proven ability to manage competing priorities in a fast-paced, mission-driven environment.
• High attention to detail paired with strong judgment and problem-solving skills.
• Proven ability to effectively communicate across all levels of the organization.

Pay Range

$177,000 - $182,000 Annual Salary - Pay based on applicable experience and qualifications

Bilingual in English and Spanish preferred

Benefits and Compensation

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

Equal Opportunity Employer

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.