Job Details

Service Dispatcher

Join a well-established East Bay HVAC company where your organizational skills and attention to detail will make a real impact. We are looking for a reliable and proactive Service Dispatcher to manage daily service scheduling while billing for our service department. This dynamic, dual-role position is perfect for someone who enjoys staying organized, communicating with a team, and keeping operations running smoothly in a fast-paced environment.

Key Responsibilities:

• Prioritize and coordinate service calls, emergency requests, and routine maintenance appointments
• Schedule and dispatch field technicians and service crews to job sites based on technician capabilities, geographic region and drive times
• Ensure that technicians have required parts and supplies for various repairs
• Communicate with technicians throughout the day to ensure schedules stay on track
• Complete work order in detail
• Prepare next day schedule, notify technicians, and ensure that technicians have proper parts
• Assist in creating quotes based on service tech recommendations
• Maintain accurate dispatch logs and field activity records
• Manage on-call list and holiday schedules

Billing Duties:

• Review completed service tickets for accuracy and completeness
• Create and process invoices for service work in a timely manner
• Communicate with technicians and project managers to resolve billing discrepancies
• Bill for routine maintenance, ensuring all billing is aligned with company pricing and customer agreements
• Support the accounting department with documentation and recordkeeping

Other Duties:

• Oversee annual service truck inventory
• Create purchase orders and order materials as needed, including filters for monthly, routine maintenance

Qualifications:

• Prior experience in dispatching and/or billing within a construction or service-based industry preferred
• Strong attention to detail and accuracy in data entry and record management
• Excellent communication and customer service skills
• Proficiency in Microsoft Office (Excel, Outlook, Word) and dispatch or accounting software. Foundation software a plus.
• Ability to multitask and remain organized, taking interruptions and changing priorities into account.

What We Offer:

• Competitive pay based on experience
• Health, dental, and vision insurance options
• 401k Plan
• Employee Stock Ownership Plan (ESOP)
• Paid time off and holidays
• Opportunities for professional growth within the company
• A positive, team-oriented work environment