Job Details

Waymo Parts Coordinator (Customer Onsite)

We're not in the shipping business; we're in the information business - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Job Overview: Responsible for execution of day-to-day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis. Capable of processing shipments, track and trace, working directly with the customer and other departments in harmony, while maintaining a high standard of work and delivering excellent results.

Major Duties and Responsibilities: Enhance customer relationships by identifying areas for improvement in the overall customer experience Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary Maintain knowledge of customer and company policies on all aspects of product movement Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs Identify and articulate process improvement ideas to support operations and projects Create documented process for customers when requested - SOP/SWI creation Support the implementation of company's culture within the team Work towards individual and department Key Performance Indicators (KPIs) Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes Work with Waymo stakeholders and project managers to agree delivery schedules and create plans to support on time delivery Work with Waymo and other stakeholders to understand Dangerous Goods (DG) requirements and gather necessary documentation Other duties as assigned

Qualifications

Bachelor's degree or equivalent working experience 1-2 years of experience in logistics and/or high volume customer service roles Fluent in English; excellent written and oral communication skills Excellent customer service skills Strong organizational, communication and problem-solving skills Self-starter with the ability to triage and prioritize tasks in a fast-paced environment Analytical mindset with the ability to interpret data and make informed decisions Possesses a positive, can-do attitude Strong knowledge of Microsoft Office, Google workspace

Additional Information

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus