Job Details

Public Safety Dispatcher

Reporting to the Operations Manager, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Emergency Operations and Communications Center for the Oakland Campus. The Dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The Dispatcher may also be responsible for monitoring the public safety walk-in center during non-business hours or as needed.

Minimum Qualifications

High School Diploma or GED equivalent
One or more years of relevant experience
A valid U.S. Driver's License
Candidates must pass a criminal background check
Candidates will be subject to a drug test and psychological exam
Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification

Upon hire, dispatchers may be required to successfully complete department mandated professional development trainings related to dispatching, communication, and public safety responsibilities

Key Responsibilities & Accountabilities

Receive emergency and non-emergency telephone calls
Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
Enter, update, and retrieve information from a variety of computer systems
Disseminate mass emergency notification alerts when necessary
Monitor radio traffic, security alarms, fire alarms, and video security cameras
Provide referral services and victim resources
Research, collect, analyze, document, and disseminate public safety intelligence
Undergo initial training and maintain knowledge through continuing education
Monitor the 24/7 public safety walk-in center and dispatch officers as needed for walk-in reports

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.