Job Details

Home Health Scheduler - Walnut Creek

Health Link Home Health and Hospice is a leading provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades. We are currently seeking a self-driven, detail-oriented Scheduling Intake Coordinator to join our Walnut Creek team.

This is an immediate on-site opening for a dynamic, high-energy, team-oriented professional who can hit the ground running and thrive in a fast-paced environment.

Why Join Health Link?

• Forward-thinking, transparent, inclusive culture
• Competitive compensation
• Medical, dental, vision, life insurance, 401(k) with match
• Paid Time Off (up to 10 days)
• Stability and growth within a well-established agency
• Work alongside a collaborative team of clinicians and administrative staff

Key Responsibilities

• Maintain and coordinate schedules for home health services
• Assist with intake and process incoming referral information
• Ensure cases are assigned and staffed within established timeframes
• Communicate schedule updates to clinicians, patients, supervisors, and referral sources
• Manage high call volumes with professionalism and a pleasant demeanor
• Respond to urgent or emergency scheduling needs
• Provide direction to field staff as needed to ensure appropriate patient coverage
• Report scheduling changes and client concerns to supervisors
• Verify time records against schedules
• Follow up on scheduling issues reported by on-call staff
• Attend required meetings and training
• Maintain compliance with agency policies and procedures
• Perform other duties as assigned

What Makes You Successful

• Previous scheduling or intake experience (home health strongly preferred)
• Detail oriented with excellent verbal, written, and interpersonal communication skills
• Friendly, professional phone presence and comfortable handling high call volume
• Strong organizational and time-management skills
• Ability to prioritize and multitask in a fast-paced environment
• Strong computer proficiency
• Knowledge of medical terminology preferred
• Ability to work independently with minimal supervision
• Willingness to work occasional weekends and holidays as required to support patient care and operational coverage

Work Environment

• On-site at our Walnut Creek location
• Full-time position
• Not remote
• Schedule may include weekends and holidays based on business needs