Job Details

Program Quality Manager

Location: Oakland, CA (Hybrid preferred)

Duration: 1 year + extensions

Rate: $100 – 120 w2

This Oakland-based opportunity sits within the Journey Experience (JX) organization and focuses on building and managing an operating model that drives consistency, governance, and visibility across teams. This is a contract role centered on organizational structure and program-level execution rather than technology delivery or product ownership.

This is a unique opportunity for a builder who thrives in ambiguity and enjoys creating structure from the ground up. You'll influence how an entire organization operates, shaping governance, performance visibility, and collaboration without direct authority, ideal for someone who values strategic impact, cross-functional leadership, and enabling teams to perform at their best.

Contract Duration: 1 year + extensions (long term)

Required Skills & Experience

· 7+ years of experience in program management, operations, or organizational leadership

· Proven experience building operating models, governance frameworks, or organizational processes from scratch

· Experience working across multiple teams without direct authority

· Strong facilitation and consensus-building skills

· Experience in cross-functional coordination

· Program-level governance and reporting experience

· Ability to translate organizational strategy into structured execution frameworks

Desired Skills & Experience

· Experience leading programs or operating functions at enterprise scale

· Experience building operating models, governance routines, and performance frameworks

· Background in PMO leadership, operations, or service delivery

· Experience in organizational effectiveness or program governance functions

What You Will Be Doing

Tech Breakdown

· 100% Organizational operations / program governance (non-technical focus)

Daily Responsibilities

· 60% Hands On

· 0% Management Duties (No direct authority over teams)

· 40% Team Collaboration