Job Details

A leading international law firm is seeking a Trademark Operations Supervisor to oversee the day-to-day administrative and operational functions of its Trademark practice. This is a high-impact leadership role responsible for managing trademark support staff, optimizing workflows, and ensuring consistent, high-quality service delivery across the practice.

You will partner closely with attorneys, paralegals, and practice leadership to drive operational excellence, support business objectives, and foster a collaborative, high-performing team environment. This role is ideal for someone who thrives at the intersection of people management, process improvement, and trademark operations.

This position is available in New York City, DC, Boston, Santa Monica, San Francisco, Mountain View, and Seattle. (Hybrid)

Key Responsibilities:

Strategic Leadership & Team Oversight

• Supervise Trademark Paralegals, including workflow management, performance monitoring, and day-to-day support
• Manage billable targets and productivity metrics across the team
• Lead onboarding, training, and ongoing professional development initiatives
• Oversee the Trademark Transfer Specialist and all transfer-related processes (in/out)
• Manage the Trademark Practice Assistant and related administrative workflows
• Develop and maintain procedural manuals and workflow documentation
• Foster a culture of accountability, collaboration, and continuous improvement

Operational Excellence

• Oversee and streamline trademark workflows to ensure accuracy, consistency, and timeliness
• Monitor workload distribution and reallocate resources as needed
• Identify inefficiencies and implement process improvements to enhance service delivery

Leadership & Cross-Functional Collaboration

• Act as a liaison between attorneys, paralegals, leadership, and support teams
• Provide insights to leadership on staffing, capacity planning, and operational strategy
• Support and lead change management initiatives, including new tools and processes
• Model strong leadership through clear communication, coaching, and accountability

Qualifications

• Minimum 5+ years of experience in trademark prosecution operations, including 2+ years in a leadership role
• Deep knowledge of U.S. and international trademark prosecution processes and docketing systems
• Proven experience managing teams and driving operational improvements
• Familiarity with trademark docketing and practice management systems preferred
• Strong communication, organizational, and problem-solving skills
• High level of discretion and professionalism with confidential information
• Bachelor's degree required