Job Details

Company Description

MetroSlopes is building the next-generation indoor ski and snowboard training center in the San Francisco Bay Area. Our flagship Burlingame facility combines high-tech immersive infinite slopes, an indoor freestyle training park, a trampoline training area, a beginner dry slope, a gym dedicated to skiers and snowboarders, and an alpine mountain-themed café—creating a year-round destination for learning, training, and entertainment. We are seeking a General Manager to lead the launch and day-to-day operations of our flagship location. This is a full-time, year-round (non-seasonal) role based in Burlingame, CA, with no seasonal layoffs and a continuous training program. This role is ideal for a leader who thrives in a startup environment, enjoys building teams from the ground up, and is passionate about winter sports, hospitality, and delivering exceptional customer experiences.

Role Description

Facility Operations

• Oversee all daily operations of the MetroSlopes facility
• Manage multiple activity zones including: Immersive infinite slopes Freestyle training park Trampoline training area Beginner dry slope learning area Fitness and conditioning gym Café and guest lounge
• Ensure all facilities operate safely, efficiently, and at the highest quality standards
• Develop operational procedures, safety protocols, and maintenance schedules
• Coordinate equipment maintenance and vendor relationships

Team Leadership

• Hire, train, and manage staff including: Ski, snowboard and trampoline instructors Front desk and customer service staff Operations and safety staff Café staff
• Build a positive team culture focused on safety, professionalism, and guest experience
• Manage staff scheduling, training, and performance reviews

Customer Experience

• Deliver a world-class guest experience for beginners, families, and athletes
• Manage bookings, lesson programs, memberships, and training sessions
• Oversee event hosting such as camps, birthday parties, and community events
• Address customer feedback and continuously improve service quality

Business Performance

• Manage operational budgets, revenue targets, and cost controls
• Track KPIs including bookings, facility utilization, memberships, and customer retention
• Work with founders to develop new programs and revenue opportunities
• Support marketing initiatives, social media presence, and community outreach
• Promote and support sales of MetroSlopes immersive ski simulator systems, including demos, partnerships, and outreach to training centers and commercial customers

Programs & Community

• Help develop ski training programs, freestyle training camps, and youth development programs
• Coordinate with coaches, athletes, and local ski communities
• Support partnerships with schools, ski clubs, and sports organizations

Qualifications

• 5+ years of experience managing sports facilities, recreation centers, gyms, climbing gyms, trampoline parks, or hospitality venues
• Proven leadership managing teams of 10–20+ staff
• Strong operational and organizational skills
• Excellent communication and customer service mindset
• Ability to thrive in a fast-paced startup environment

Preferred

• Experience in skiing, snowboarding, freestyle sports, or action sports
• Experience launching or scaling a new facility
• Background in sports management, fitness, or coaching
• Experience with booking systems or membership-based businesses