Job Details

Associate Customer Service Rep
Duration: 1 year contract
Assignment is remote and expected to be onsite in Oakland 1-2 times per month
Pay: $19.00/hour - $19.50/hour

TOP THINGS
Customer service skills and prior customer service experience ideal, detailed oriented, communication skills, and reliable.

START FOR ASSIGNMENT WILL BE IN JUNE NOT EARLIER.

Position Summary
Establish and maintain customer accounts. This includes implementing contracts and customer services agreements, ensuring accurate and timely billing, establishing quality controls, and providing ongoing customer/client feedback. This role supports *** s mission of helping customers access programs that improve affordability and financial stability. Maintain quality standards and follow established procedures for customer outreach.

Qualifications
Excellent communication skills
Ability to work in a team environment
Demonstrated problem solving skills Demonstrated empathy, patience and professionalism while supporting customers, particularly those who are vulnerable and experiencing financial hardship.
Ability to remain flexible and adaptable in fast paced environment where priorities and program needs may evolve.
Strong listening skills and customer centric mindset.
Ability to communicate complex information clearly while maintaining respectful tone.


Desired Qualifications
Knowledge of standard software (MS Word, Excel and Access)


Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.