Job Details
Store Manager
2026-03-26 Itoya Topdrawer San Mateo,CAAbout Topdrawer
Topdrawer designs tools for the impossibly creative.
Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities , with a growing online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.
Our brand combines and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.
Store Manager
About Topdrawer
Topdrawer designs tools for the impossibly creative.
Born in Tokyo, we now operate 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer brand online. We serve a community of creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.
Role Overview
As Store Manager, you bring the Topdrawer story to life through leadership, creativity, and operational excellence. You'll run your store like a creative studio, delivering an inspiring, community-centered experience for both customers and your team. You serve as both brand ambassador and cultural steward—connecting people to our products, purpose, and philosophy of quiet design.
Key Responsibilities
Customer Experience & Community
Deliver a high-touch, educational, and personalized customer experience that builds long-term loyalty.
Share authentic product storytelling and follow up consistently to deepen relationships.
Cultivate partnerships with local businesses, creative hubs, and community leaders to expand reach and traffic.
Team Leadership & Development
Recruit, train, and develop a high-performing team, empowering them to think like business owners.
Set clear expectations, delegate effectively, and maximize productivity on every shift.
Foster a culture that is inclusive, kind, performance-driven, and purpose-led.
Store Operations & Merchandising
Take full ownership of daily operations: opening/closing, inventory flow, cash management, and compliance.
Uphold visual standards that reflect Topdrawer's refined, purposeful assortment while optimizing sell-through.
Partner with leadership on product launches, seasonal stories, and in-store events that drive engagement.
Sales & Business Growth
Drive sales to exceed daily, weekly, and monthly targets for revenue, conversion, and average transaction value.
Monitor performance metrics and quickly adapt strategies to capture opportunities.
Ensure the store is always guest-ready with exceptional presentation, merchandising, and team energy.
You Are
A hands-on leader with 2+ years of retail management experience
Passionate about creativity, sustainability, and intentional living
Detail-oriented and operationally strong, with an eye for beautiful, functional tools
Warm, dependable, and energized by building lasting customer relationships
Curious, adaptable, and committed to continuous growth
Skilled or interested in visual merchandising and product storytelling
Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.
Benefits Full-Time:
Full-time
Generous Employee Discount
Vacation and Sick Leave
Paid Holidays
Medical, Dental, and Vision Insurance
Flexible Spending Accounts (FSA) for Health and Dependent Care
Company-Paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Salary $60K-$75K based on experience and location
Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact ...@topdrawershop.com.
Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.