Job Details

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Location: 100% Remote

Job Type: Full-time / Part-time

About Mind Friend

At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.

The Role

As a Telehealth Psychologist Assistant, you will be the backbone of our clinical operations. You will act as the first point of contact for our clients, ensuring a smooth and welcoming virtual experience, while providing vital administrative and clinical support to our psychologists. If you are passionate about mental health and want to gain hands-on experience in the telehealth industry, this is the perfect role for you.

Key Responsibilities

• Patient Onboarding: Guide new clients through the intake process, ensuring all preliminary paperwork, consent forms, and assessments are completed prior to their first session.
• Schedule Management: Coordinate calendars, schedule appointments, and manage cancellations or rescheduling for multiple psychologists.
• Virtual Room Support: Act as the technical liaison for clients, helping them troubleshoot any video, audio, or platform connectivity issues before or during their sessions.
• Clinical Administration: Assist psychologists with preparing session materials, organizing electronic health records (EHR), and proofreading non-clinical documentation.
• Patient Communication: Respond to patient inquiries via email and secure messaging with warmth, professionalism, and promptness.
• Compliance: Maintain strict confidentiality and ensure all tasks are performed in compliance with HIPAA and other patient privacy regulations.

Requirements

• Experience: A minimum of 3 years of experience working as a psychology assistant, psychiatric technician, medical assistant in mental health, or a similar clinical support role.
• Education: Bachelor's degree in Psychology, Social Work, Counseling, or a closely related field.
• Tech-Savvy: Proficiency in telehealth software, electronic health records (EHR), and secure communication platforms.
• Soft Skills: Exceptional emotional intelligence, active listening skills, and the ability to maintain a calm, supportive demeanor with individuals experiencing distress.
• Compliance: Deep understanding of HIPAA guidelines and best practices for patient data security.

Benefits

Work from Anywhere: A 100% remote work environment with flexible scheduling options.

Competitive Compensation: Salary commensurate with your 3+ years of valuable experience.

Home Office Stipend: Allowance to help you set up an ergonomic and secure remote workspace.

Professional Growth: Opportunities for continuous learning and career advancement within the digital mental health space.