Job Details

Description

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title: Program Monitor Fairfax (Weekend Evening, Swing)

Roles open: 2 - open until both positions filled

Location: Fairfax Hotel, 420 Eddy Street, San Francisco, CA 94109

Schedule (Days and Hours): 4pm - 12am Saturday and Sunday

Reporting Type: In-person

Employment Type: Part-Time

Salary Range: $23.81 hourly, Non-exempt

Summary (of position):

Swords to Plowshares seeks qualified applicants for the position of full-time Program Monitor. The Program Monitor is the gatekeeper to the Residences - enforcing Swords to Plowshares policies to ensure safe, decent housing for residents. Program Monitors oversee daily building activities, provide security, and respond to building and tenant emergencies. They also complete appropriate documentation and work with staff to facilitate treatment and identify program participants' issues. As the first point of contact for visitors to our properties, Program Monitors are required to exhibit professional, courteous and respectful conduct to residents and building guests, enforcing property rules while creating a welcoming environment. "Safe Haven" is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. Residency is determined by individual development plans. Residents are not required to participate in treatment, but treatment options are available onsite.

Responsibilities:

• Ability to appropriately respond to and resolve conflict
• Monitor daily common area activities of building residents and guests
• Maintain building security by ensuring consistent desk coverage
• Screen all visitors entering and exiting the building
• Plan, prepare and serve daily onsite dinner for Safe Haven program vets, to include clean up
• Manage food inventory under supervision of the Program Manager
• Maintain accurate and complete documentation, i.e. incident reports, complaints, and daily logs entries
• Respond to building emergencies in compliance with Property and Program Management requirements
• Assist tenants in completing work orders, incident reports, and grievances
• Assist the Program and Property Manager with administrative tasks as directed
• Maintain a clean and presentable work area, building entry, and lobby
• Follow all procedures as developed and distributed
• Perform other duties as assigned

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Desired Qualifications:

Requirements:

• Basic computer proficiency, including email, Microsoft Word, and online applications for timekeeping activities.
• Good attendance record
• Organized with attention to detail
• Ability to manage time efficiently
• Ability to pass Food Handler's course upon hire
• Aptitude for and enjoyment of cooking for others a plus!
• Ability to remain calm and responsive during emergencies
• Ability to work as part of a team
• Ability to follow oral and written instructions
• An understanding of and ability to communicate with diverse types of people
• Must be able to sit & stand for prolonged periods
• Must be able to lift 25lbs
• Employees must be able to perform all functions of the position within what would be deemed a reasonable accommodation
• Ability to effectively communicate in English with staff, clients, and external partners and stakeholders.

Education:

• Associate's degree, High School diploma or GED considered with experience
• Minimum of two (2) years' experience working with populations with complex behavioral health and substance use issues, with at least one (1) year in a human service agency. Translatable military experience and skills may be substituted

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø 10 sick days

Ø 13 holidays

Ø 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals-regardless of race, color, religion, sex, national origin, disability, or veteran status-are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don't hesitate to reach out to us at ...@stp-sf.org. We're here to help.