Job Details

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:

Tryfacta is seeking a Customer Service Clerk for our client in Oakland, CA 94612. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Customer Service Clerk
Location: Oakland, CA 94612
Duration: 943 Hours
Work Schedule: M-F 40 Hours per week

Responsibilities for this position include, but are not limited to:
Duties:
Greets customers at sales window and provides direct customer service assistance on a variety of topics and fare media fare programs.
Performs sales transactions using point of sale system, selling fare media, Railgoods store merchandise, loads value and other transit passes on Clipper cards, processes bike locker lease payments, sells Bike Link cards and Paratransit Pass booklets and other items.
Responds to the full range of customer questions and concerns related to operations, including schedules, fares, fare media programs at the Lake Merritt Station Customer Services Center, and system wide.
Receives and processes Senior and Youth fare media (Clipper card) applications.
Assist customers with questions and resolutions of problems over the phone or in person.
Provides fare media information; and explains policies, fare media and fares.
Performs ticket exchanges and accepts ticket refund envelopes to be forwarded to Treasury for processing.
Processes railgoods.com orders.
Administers bicycle rental program, including maintaining inventory of lockers and keys, processing applications, and preparing requests for refunds; notifying customers of upcoming renewals; and reporting maintenance problems and coordinating locker repairs and relocations.
Review and submits applications to the Regional Transit Connection discount fare media (Clipper Card) for people with disabilities; explains policies and procedures; transmits applicant information to Central Processor; tracks problem applications on behalf of customer.
Conducts inventory of railgoods.com merchandise.
Performs other related duties as needed and assigned.

To be considered for this position, you should have: [Skills, Education, or Experience]
Minimum Qualifications
Education: Possession of a high school diploma, GED or recognized equivalent.
Experience: Three (3) years of (full-time equivalent) verifiable general office assistant experience working with a diverse group of people, including the senior and disabled community, providing customer service, explaining rules and regulations to the public, and performing cashier duties. At least one (1) year of experience must have included the use of computerized point of sale and/or inventory control systems.

Other Requirements:
Must be able to type accurately at a speed of 30 net words per minute.
Must be able to work off-hour shifts as required.
Must be able to lift boxes weighing up to 50 lbs.

Knowledge and Skills
Knowledge of:
• Principles and practices of dealing with the public in a tactful and effective manner
• Standard office practices and procedures, including record keeping and filing
• Business arithmetic, including compilation of basic statistical records
• Basic methods of inventory control

Skill in:
• Performing arithmetic calculations quickly and accurately
• Working with a high level of public contact with a diverse customer base
• Projecting a courteous, patient, helpful, and positive attitude when dealing with customers
• Resolving problems for customers who may be distraught
• Evaluating customer complaints and questions, and making appropriate responses or referrals for handling
• Operating basic business application software to record and track sales receipts, and inventory
• Handling and making accurate recordation of point of sale (POS) and fare media transactions
• Preparing accurate and complete reports and other brief correspondence
• Maintaining organized and accurate records
• Ensuring adequate fare media and company store merchandise inventory levels
• Establishing and maintaining effective working relationships with those contacted in the course of the work
• Operating standard office equipment, including a computer and point of sale system

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
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