UnitedHealth Group - - Responsibilities: Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly; Obtains referral, authorization and pre-certification information and documents this information in system; Identifies outstanding balances from patient's previous visits and attempts to collect any amount due; Trains staff on computer systems, new processes, payer updates and assigned reporting; Proactively identifies and leads department process improvement opportunities